Job Description

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We are seeking an experienced Administration Supervisor to lead and oversee all new customer onboarding activities across the Cleanaway Waste Management enterprise. In this role, you will manage a team of Master Data Administrators and hold end‑to‑end accountability for the accuracy and integrity of customer master data within Salesforce and JDE.

You will be responsible for developing and embedding robust onboarding processes aligned with compliance and safety requirements, while ensuring every customer experiences a smooth, consistent, and professional transition into CWY.

Key Responsibilities

• Own the end‑to‑end mobilisation of new customers, ensuring a seamless, safe, and fully compliant start
• Coordinate onboarding activities with internal and external stakeholders to meet timelines and commercial expectations
• Ensure new business commences trading as agreed, with accurate and timely invoicing
• Enable success through smart deployment of customer capital and operational readiness
• Continuously improve mobilisation outcomes across operations, customer service, account management, and administration
• Track what matters by overseeing KPIs, reporting, and performance optimisation
• Represent and elevate the brand through professional, high‑quality mobilisation delivery

About you

You are a confident, hands‑on leader with a strong coaching mindset and the ability to engage and influence stakeholders at all levels. You bring clear communication skills, strong organisational capability, and the ability to prioritise effectively in a fast‑paced environment.

• Deliver outcomes on time and to a high standard, supported by strong attention to detail and accountability
• Apply a solid understanding of systems, data integrity, and end‑to‑end process improvement
• Lead and influence effectively within a complex, fast‑paced operating environment
• Leverage experience from industrial, logistics, waste management, or similarly complex sectors
• Use working knowledge of JDE and Salesforce to drive efficiency and informed decision‑making
• Combine leadership, process excellence, and customer focus to make a meaningful enterprise‑wide impact

Why join Cleanaway?

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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