Job Description

Join our team as the Administration Receptionist in a casual capacity (part time is negotiable for the right applicant) across various sites.

RENUMERATION:

• Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2028
• Level: HS1 or dependent on experience.
• Base: Nhill - applicants must be available for all sites as required.

ABOUT THE ROLE:

• As a detail orientated team member and first point of contact for members of the community this position is required to provide excellent customer service to all internal and external consumers. Maintaining an organised workstation and efficiently completing administrative tasks.
• As receptionist in this administration role, you are required to understand the dynamics of all facilities to communicate and reassign incoming calls and queries to the correct department, for all internal and external stakeholders in a professional and courteous manner.
• As a stakeholder in the finance team, you are encouraged to identify and discuss process efficiencies and promote financial stability and maintain adherence with policy and industry regulations

KEY SELECTION CRITERIA:

Essential:

• Effective communication, interpersonal and organisational skills
• Ability to work independently
• Pleasant and courteous phone manner that is received clearly by diverse community members
• Ability to prioritise workload and multi-task at peak times.
• High level of competency using business computer programs including Microsoft Office suite of programs – Outlook, Word, Excel & Access, MS Teams.
• Demonstrate the ability to learn and use other software.
• Financial literacy.

Desirable:

• Qualification (Certificate or above) in administration or equivalent field.
• Previous experience working as a receptionist, secretary or administrative position or field.
• Previous experience working in a Finance Department would be an advantage.

PRE-REQUISITES:

• NDIS Worker Screening Clearance.
• Working with Children Check.
• Fully vaccinated (including influenza) as per current Department of Health Directives.
• Australian Driver’s Licence.

KEY RESPONSIBILITIES:

• Provide a courteous and efficient customer service to all members of the public in person and while answering and making phone calls.
• Perform clerical and administrative tasks such as filing and data entry and distribution and recording of mail received and preparing mail to be sent.
• Transactional duties; receipting Eftpos transactions, issuing receipts and completing payment of transactions or invoices via computer systems, cash balancing.
• Work co-operatively in a team environment offering support to other team members.
• Receipting accounts receivable transactions presented over the counter.
• Assisting with accounts receivable duties as appropriate or required.
• Assisting back fill of finance department administrative roles as required.
• Supporting colleagues as required.

HOW TO APPLY:

If you wish to apply and be considered for this role, please submit the following information in one document:

• Your resume, including a comprehensive employment history, the qualifications you hold and the contact details of three manager/supervisor referees.
• A cover letter outlining your suitability for the role.
• Response to the Key Selection Criteria found above, using recent examples of your experiences