Job Description
Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.
• Racquet Sports Manager on Duty (MOD)
Lead the Energy. Elevate the Experience. Build Community Through Racquet Sports.
Columbia Association is seeking energetic, service-driven, and dependable leaders to join our Racquet Sports team as a Manager on Duty (MOD). This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and is passionate about creating exceptional experiences for members and guests.
As the Racquet Sports MOD, you’ll play a key role in the daily operations of our premier racquet sports facilities—supporting staff, engaging with members, ensuring safety standards, and helping deliver the welcoming, community-focused atmosphere Columbia Association is known for.
Whether you’re a sports enthusiast, hospitality professional, or aspiring operations leader, this role offers the opportunity to make an immediate impact while growing your leadership skills in a dynamic recreational environment.
• What You’ll Do
Lead Daily Operations
• Supervise and support racquet sports team members during assigned shifts
• Coach staff and ensure club standards, policies, and procedures are consistently upheld
• Assist with shift coordination, staffing adjustments, and emergency coverage
Deliver Exceptional Member Experiences
• Welcome members and guests with professionalism and positivity
• Resolve member questions and concerns in a timely, customer-focused manner
• Help foster a fun, inclusive, and community-oriented club culture
Maintain a Safe & Clean Facility
• Conduct facility walkthroughs and operational inspections
• Monitor safety standards and respond to urgent operational needs
• Assist with cleaning, sanitizing, and maintaining club presentation standards
Support Club Operations
• Process approved refunds and operational transactions accurately
• Assist with onboarding and operational training of new team members
• Document incidents, maintenance issues, and operational updates clearly and professionally
✅ What We’re Looking For
• Previous experience in customer service, hospitality, recreation, or sports facility operations preferred
• Leadership or supervisory experience is a plus
• Ability to stay calm under pressure and confidently make decisions in real-time
• Strong communication and interpersonal skills
• Flexible availability, including evenings, weekends, and holidays as needed
• Comfortable working in an active, fast-paced environment
• Skills That Will Help You Succeed
• Passion for customer service and community engagement
• Strong attention to detail and facility awareness
• Ability to multitask and adapt quickly
• Comfortable learning technology systems including Club Automation
• Team-first mentality with a proactive, hands-on approach
• Requirements
• High School Diploma or equivalent preferred
• CPR/AED and First Aid certification (or willingness to obtain within 30 days)
• Valid driver’s license required for travel between local club locations
• Ability to stand for extended periods and lift/move up to 50 lbs.
• Why Columbia Association?
At Columbia Association, we believe recreation has the power to connect people and strengthen communities. When you join our team, you become part of a mission-driven organization that values:
✔ Fun
✔ Excellence
✔ Inclusivity
✔ Trustworthiness
✔ Connection
You’ll work alongside passionate teammates in a positive and engaging environment where leadership, growth, and community impact matter.
• Ready to Join the Team?
The pay range for this position is $17.75 to $19.25 per hour. The actual pay rate offered will depend on the overall qualifications of the individual applicant for the position and the amount budgeted for the role. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.
• Part-Time: Up to 28 hours per week.
• Flexible scheduling, including evenings, weekends, and holidays.
If you’re ready to lead with energy, create memorable member experiences, and grow your career in recreation and sports operations, we’d love to hear from you.
Apply today and help us serve up exceptional experiences every day.
Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA’s mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That’s why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.
