Role title: Administration Officer – The O’Brien Centre Reception
Role type: Permanent Part-Time (20 hours per week), working 5 days per fortnight (2 days one week and 3 days the next week)
Role grade: Administration Officer Level 2, (Year1-2)
Department and location: Inner City Health, St Vincent’s Hospital, Darlinghurst
Salary: $66,608.03 - $68,817.27 (pro-rata) + super +salary packaging
Better and fairer care. Always.
We are St Vincent’s Health Australia, Australia’s largestnot-for-profit provider of health and aged care services.
Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.
About the role
Be the welcoming first point of contact for patients, visitors and stakeholders, providing compassionate and professional customer service to some of our community’s most vulnerable and disadvantaged individuals.
Manage the busy reception desk, including patient check-in, appointment enquiries, directing visitors and handling a high volume of incoming calls.
Respond to a broad range of enquiries, exercising sound judgement and escalating matters to the appropriate clinical, nursing, medical or administrative staff when required.
Become a key point of coordination across diverse clinical areas by managing referral pathways, service processes and administrative procedures that support high-quality patient care
Provide accurate and efficient administrative support while maintaining confidentiality, sensitivity and a person-centred approach in a complex healthcare environment.
About you
You have a calm, compassionate and non-judgemental communication style, with the ability to engage respectfully with patients, visitors and carers from diverse backgrounds, including those experiencing distress, vulnerability or social disadvantage.
You are passionate about delivering exceptional customer service and possess strong verbal and interpersonal communication skills, enabling you to confidently manage enquiries both in person and over the phone.
You are proficient in using Microsoft Office, email and electronic health information systems, with the ability to maintain accurate records and handle confidential information appropriately.
You have excellent organisational, time management and problem-solving skills, with the ability to prioritise tasks, work independently and perform effectively under pressure.
You are committed to continuous learning and professional development, with a proactive approach to improving your skills and contributing positively to the team.
Why work at St Vincent’s?
Join us on our mission to provide care to all, including the most at-risk people in our community
Discounted access to many gyms for you and your family with Fitness Passport
Access to discounted private health insurance with Medibank
Access to a government salary sacrifice program. Make a proportion of your salary tax-free
Committed to financial support for educational development, scholarship programs, paid study leave
About the hospital
In this role you will be based at St Vincent’s hospital, Darlinghurst.
A busy inner-city hospital in a beautiful location
Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
A place of expert clinical care for at-risk people
Closely partnered with universities & affiliated research institutes, many of which are located on-campus
Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health
Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
How to apply
The closing date for applications is 08 July 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert.
Respectfully, this role is not open to recruitment agencies.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https /www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
