Job Description

Administration Officer – Relationship and Parenting Group Programs (.6 EFT)

• $47 - $50 per hour + super + salary packaging
• Hybrid working options
• Access to regular professional development and training opportunities
• Be part of a passionate, inclusive and experienced team
• Access to Salary Packaging & Portable Long Service Leave scheme

About us

Relationship Matters is a dynamic, values based not-for-profit organisation that supports people to develop safe, respectful and fulfilling relationships at every stage of life. We are passionate, dedicated and committed to making a difference by providing high quality relationship counselling, dispute resolution and relationship education services to individuals, couples and families. Relationship Matters also delivers a family violence program and provides Employee Assistance Programs, training and consultancy to workplaces.

About the role

We are seeking an organised, empathetic and detail-focused Program Administration Officer to provide administrative and operational support to our Relationship and Parenting Groups program.

Working closely with the Program Coordinator, practitioners, group facilitators and Client Service Officers, you will coordinate program logistics, maintain accurate client and program data, respond to enquiries and support the reliable delivery of safe and responsive services.

Key Responsibilities

• Provide day-to-day administrative and coordination support to the program.
• Respond to client, staff and third-party enquiries professionally and sensitively.
• Support intake, enrolment and group coordination processes.
• Send appointment and program reminders and respond to service delivery enquiries.
• Coordinate rooms, virtual meetings, program resources and other logistics.
• Maintain secure and organised electronic and physical records.
• Track attendance, enrolments, enquiries, waitlists, transfers and program capacity.
• Prepare data summaries and assist with internal and external reporting.
• Support the collection and administration of participant feedback and program evaluation data.
• Take meeting minutes and monitor agreed follow-up actions.
• Liaise with external agencies and maintain positive stakeholder relationships.

About you

• Demonstrated experience in administration or program coordination, preferably within community services, the not-for-profit sector or a related human services environment.
• Strong organisational and time-management skills.
• The ability to manage competing priorities, maintain accuracy and meet deadlines.
• Strong interpersonal and written communication skills.
• The ability to communicate sensitively with clients, colleagues and external stakeholders.
• Experience in data entry, recordkeeping and reporting.
• Advanced skills in Microsoft Office and confidence learning client management systems and databases.
• The ability to work collaboratively within a multidisciplinary team while also working independently and taking initiative.
• An understanding of trauma-informed and culturally safe practices, or a willingness to develop this knowledge.
• A high level of discretion and commitment to privacy and confidentiality.

To apply

Application details and a position description are available from https://relationshipmatters.com.au/about-us/work-with-us/

Please submit your CV and a cover letter addressing the key selection criteria via the link above by Monday 21 September 2026.

For role-related enquiries, please contact Jennifer Hall on 1300 543 396. For application process enquiries, contact hr@relationshipmatters.com.au.

We encourage applications from Indigenous Australians, people with disability, people who are neurodiverse, people from diverse cultural and linguistic backgrounds, and people from the LGBTIQA+ community. If you require accommodations or support during the application process, please let us know — we're committed to ensuring an inclusive and accessible experience for all candidates.