Job Description

Join Our Team

Be Positive Therapy is looking for an Administration Officer to join our growing team. Reporting to the Operations Manager, and working alongside two other Administration Officers to support our clients, therapists and wider team.

This is a primarily work from home position with occasional attendance at one of our office locations for team collaboration, training and business requirements.

We're looking for someone who is kind, adaptable, eager to learn and genuinely enjoys helping others. You'll be a strong communicator who welcomes feedback, embraces continuous improvement and takes pride in delivering exceptional service to clients, families and colleagues.

We welcome applications from those residing across Victoria or Tasmania.

What Your Day Might Look Like

As an Administration Officer, you'll be at the heart of our operations, helping ensure clients receive the support they need and our therapists can focus on delivering quality care.

Your day may include:

• Responding to client enquiries via phone and email.
• Processing referrals and supporting new client onboarding.
• Managing waitlists and matching clients with available clinicians.
• Coordinating appointments and clinician schedules.
• Communicating with clients, families, support coordinators and other stakeholders.
• Maintaining accurate client records and administration systems.
• Supporting therapists and the wider team with day to day operational tasks.
• Other ad hoc duties as required.

This is an ideal role for someone who enjoys variety, problem solving and helping people.

About You

We are looking for someone who:

• Is kind, compassionate and professional.
• Enjoys helping people and creating positive experiences.
• Is adaptable and receptive to feedback.
• Has a genuine willingness to learn and grow.
• Can effectively manage competing priorities.
• Has strong organisational skills and attention to detail.
• Communicates confidently and professionally with a range of stakeholders.
• Works well independently while contributing positively to a team environment.

Technical Skills & Requirements

To be successful in this role, you will have:

• Strong computer literacy and confidence learning new systems.
• Experience using Microsoft Outlook, Teams, Word and Excel.
• Excellent written and verbal communication skills.
• Accurate data entry and record management abilities.
• Strong organisational and time management skills.
• The ability to prioritise tasks and work effectively in a remote environment.
• A reliable internet connection and suitable home office setup.
• The ability to maintain confidentiality and handle sensitive information professionally.

Experience

The following experience is highly regarded:

• Allied Health
• NDIS
• Disability Services
• Aged Care
• Customer Service or Administration roles within health environments

While industry experience is highly valued, we're ultimately looking for someone with the right attitude, strong values and a genuine willingness to learn.

Why Join Be Positive Therapy?

• Work primarily from home.
• Flexible work hours available.
• Full-time preferred, with part-time opportunities available for the right candidate.
• Supportive and collaborative team culture.
• Ongoing training, coaching and professional development.
• Opportunities to grow your skills and career.
• Meaningful work that positively impacts the lives of clients and families.
• A workplace that values kindness, teamwork and continuous improvement.

If you're looking for a role where you can learn, grow and be part of a genuinely supportive team, we'd love to hear from you.

Apply now or email hr@bepositivetherapy.com.au for a confidential chat.

Bring your kindness, willingness to learn, adaptability and positive attitude. We'll support your success every step of the way.