Job Description

"At Opal HealthCare, we know that companies don’t succeed - people do."

That’s why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.

Kanwal Gardens Care Community is located on the Central Coast in a tranquil bush setting with all rooms enjoying leafy garden views. We enjoy a peaceful coastal lifestyle surrounded by nature, with all the amenities of the region and the local hospital close at hand. Our 121-bed care community is known for our extensive landscaped gardens and beautiful koi pond, our gazebo overlooking the pond offers space for residents to spend time with loved ones or moments of quiet reflection.

About the Role

• Permanent Full-Time opportunity
• Monday to Friday
• 8am – 4pm
• $33.65 - $35.82 per hour (DOE) plus 12% superannuation

As the Administration Officer, you will be the welcoming first point of contact for residents, families, visitors, contractors and staff. You will provide high-quality administrative support, maintain accurate records, assist with enquiries, and support site operations including rostering, accounts, payroll administration and general office coordination.

What We Offer

• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy https://academy.opalhealthcare.com.au/
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
• A rewarding role where your work supports residents, families and care teams.
• A friendly, values-led and supportive workplace culture.

Key Responsibilities

• Provide friendly and professional reception support for residents, families, visitors and staff.
• Respond to phone, email and face-to-face enquiries in a timely and helpful manner.
• Maintain accurate resident, staff and administrative records in relevant systems.
• Support rostering, timesheet, payroll and accounts processes as required.
• Assist with admissions, resident documentation and general correspondence.
• Coordinate office supplies, filing, scanning, mail and other day-to-day administrative tasks.
• Work collaboratively with clinical, care, lifestyle and management teams.
• Maintain confidentiality and uphold privacy, safety and quality standards.

About You

• Previous administration or reception experience, ideally in aged care, health care, community services or a similar environment.
• Excellent customer service, communication and interpersonal skills.
• Strong attention to detail and the ability to manage competing priorities.
• Confident computer skills, including Microsoft Office and the ability to learn new systems.
• A respectful, compassionate and professional approach when supporting older people and their families.
• Ability to work both independently and as part of a team.
• Professional personal presentation and a warm, welcoming manner.
• Ability to complete pre-employment medical, National Police Check and NDIS Worker Screening Check.

Apply now to become the welcoming heart of our care community with Opal HealthCare.