Job Description

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.  

In December 2024, we began providing health, mental health, and wellbeing services across the onshore Immigration Detention network. Our team of nurses, general practitioners, and allied health professionals offer a range of healthcare services, including health assessments, chronic disease management, health promotion, wound management, immunizations, and other primary health interventions.  HCA also launched a 24/7 Virtual Care Centre (VCC), offering remote healthcare through telehealth and video consultations to enhance onsite care for detainees

Reporting to the Health Services Manager, this role is the first point of contact for stakeholders and plays a key part in keeping our health service running smoothly. You will manage a variety of administrative tasks, including scheduling appointments, coordinating staff travel and accommodation, maintaining records, and liaising with internal and external health providers.

This position requires high attention to detail, excellent organisational skills, and the ability to work both independently and collaboratively within a multidisciplinary team.

• Casual | Monday–Friday
• 1 day per week guaranteed, with additional shifts as required.
• Flexible hours: ideally 7:30am–3:30pm, but 9:00am–3:00pm or 10:00am–6:00pm can be considered.
• 3–4 days’ availability required for initial orientation.

Key Responsibilities

• Provide administrative and business systems support for the day-to-day operations of the health service.
• Manage incoming enquiries (phone, email, face-to-face) professionally and confidentially.
• Coordinate appointments, room bookings, and health-related scheduling (onsite, offsite, and telehealth).
• Maintain detainee records and ensure accurate data entry in electronic health systems.
• Arrange external health provider appointments, transport, and follow-up requirements.
• Support staff orientation, accommodation, and travel needs.
• Prepare reports, maintain KPI data, and support quality improvement activities.
• Manage office facilities, supplies, and equipment servicing.

Let's talk about you!

You will bring previous experience in administration or office support, with strong communication and interpersonal skills, excellent organisation and time management, intermediate to advanced Microsoft Office skills, a proactive and solution-focused approach, strong attention to detail, and the ability to work independently and as part of a team. Experience with databases and records management will be highly regarded.

Our culture and benefits:

We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other. At HCA you’ll be rewarded with:

• Join a well-respected Australian healthcare organisation with 1,000+ clinicians across medical, nursing, and allied health
• Work within a highly supportive multidisciplinary team that genuinely values nursing expertise
• Access ongoing training, clinical supervision, and opportunities to develop skills in complex care settings
• Free onsite parking 🚗

To make a meaningful impact on the lives of those in your care, CLICK APPLY NOW.

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.