Job
Title:
Administration
Officer

Location:
Nairobi

Profile
Introduction

Key
Responsibilities

• 
  Being
  the
  entry
  point
  for
  customer
  phone
  calls
  to
  the
  client,
  receiving
  phone
  calls
  promptly, professionally and politely in line with client’s standards.
• 
  Ensuring
  a customer-centric
  focus
  approach
  at
  the
  reception.
  Greeting
  and
  welcoming
  customers immediately they approach the
  reception, answering and addressing their queries
  professionally.
• 
  Managing and recording petty cash and submitting it to
  finance for replenishment on a timely basis.
• 
  Supporting the HR department in the organization of
  office events, and conferences, including sourcing for service providers and
  venues.
• 
  Ensuring the confidentiality and security of files
  and filing systems.
• 
  Maintaining
  safety
  and
  hygiene
  standards
  of
  the
  office in coordination with the office cleaners, the security guard and the
  office assistant.
• 
  Recording
  the central registry book and coordinating the dispatch of files and packages
  in liaison with courier services
  .
• 
  Order
  office
  supplies
  and kitchen supplies and
  keep an inventory of the same
  .
• 
  Update
  calendars
  and
  organize the meeting rooms
  in preparation for scheduled meetings.
• 
  Organize
  airport transfers and coordinate the movement and itinerary of visiting client staff from other agencies in liaison with the drivers.
• 
  Keep
  updated
  records
  of
  office
  expenses
  and
  costs.
• 
  Carry out any other responsibilities as assigned
  by the supervisor

Requirements

• 
  Proven
  work
  experience
  as
  a
  Receptionist,
  Front
  Office
  Representative
  or
  similar
  role.
• 
  A
  diploma or degree in any
• 
  Proficiency
  in
  Microsoft
  Office
  Suite
• 
  Hands-on
  experience
  with
  office
  equipment
  (e.g.
  shredders,
  photocopiers
  and
  printers)
• 
  Professional
  attitude
  and
  appearance
• 
  Solid
  written
  and
  verbal
  communication
  skills
• 
  Ability
  to
  be
  resourceful
  and
  proactive
  when
  issues
  arise
• 
  Excellent
  organizational
  skills
• 
  Multitasking
  and
  time-management
  skills,
  with
  the
  ability
  to
  prioritize
  tasks.
• 
  Customer
  service
  attitude