Job Description

Join a purpose-driven organisation where your work directly contributes to better outcomes for people in our community. As an Administration Officer, you'll help create a welcoming experience for clients and visitors while supporting the smooth day-to-day operation of services through high-quality reception and administrative support. This role is based in Northbridge and offered as a full-time, 6-month maximum-term contract.

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

Based at the Ruah Centre for Women and Children in Northbridge, the Administration Officer supports the administration functions of Ruah Community Services, including the Karlup Service.

The role provides reception and administrative support across both the Ruah Community Services Head Office and the Karlup Service floor, rotating between service areas to deliver a welcoming, professional and efficient experience for clients, visitors, staff and stakeholders.

This is a busy and varied role suited to an experienced administrator who thrives in a fast-paced environment, enjoys helping people and takes pride in delivering exceptional customer service. You will play an important role in ensuring the smooth day-to-day operation of services while supporting a safe, inclusive and culturally welcoming environment.

This is a full-time, maximum-term contract until 19 February 2027, working Monday to Friday, 8:30am to 4:30pm.

Key Responsibilities

• Provide professional reception services, including welcoming and assisting clients, visitors and stakeholders.
• Answer and direct telephone enquiries in a professional and timely manner.
• Manage incoming and outgoing mail, meeting room bookings and pool vehicle bookings.
• Support travel arrangements, workshops, stakeholder meetings, staff events and training activities.
• Maintain office and kitchen supplies, equipment, staff contact lists and security access cards.
• Manage shared inboxes and ensure enquiries are directed appropriately.
• Assist with client bookings and appointment administration, including Medicare and HICAPS processing where required.
• Maintain reception and meeting spaces to ensure a professional and welcoming environment.
• Build positive relationships with clients, visitors, colleagues and external stakeholders.
• Contribute to a welcoming, inclusive and culturally safe environment for clients, visitors and colleagues.

What we’re looking for

To be successful in this role, you will demonstrate:

• Experience in a reception and/or office administration role.
• Strong computer skills, including Microsoft Word, Excel and Outlook.
• Excellent customer service skills, with strong interpersonal, written and verbal communication abilities.
• Well-developed organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Ability to work independently while contributing positively to a collaborative team environment.
• A demonstrated commitment to diversity, inclusion and culturally safe practice.

Desirable

• Completion of high school or Certificate III in Business Administration.
• Previous experience working in a not-for-profit or community services organisation.
• Knowledge and understanding of diversity, social inclusion and cultural safety, including Aboriginal culture and communities.

What do we offer?

• Salary aligned with Level 3 of the Ruah Enterprise Agreement and SCHADS Award, commencing at $80,265 plus superannuation
• Access to generous salary packaging, including:
• Up to $15,900 in core salary packaging.
• An additional $2,650 in meal entertainment packaging.
• Salary packaging options for travel, accommodation, parking fees, education expenses and more.
• 5 weeks annual leave (FTE) plus 17.5% annual leave loading (for award-based staff).
• 16 weeks paid parental leave, with flexibility to access the entitlement at half pay over 32 weeks.
• Free, independent and confidential access to our Employee Assistance Program for you and your family.
• Free Ruah-paid Journey Cover for travel to and from work.
• Opportunities to participate in working groups, Pride events, reconciliation initiatives and other activities that strengthen our inclusive workplace culture.

Required compliance documents:

• National Police Clearance Certificate
• Working with Children Check
• Valid First Aid Certificate
• International Criminal Check (If applicable)

How to apply

We’d love to hear from you!

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: 4 September 2026.

The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Natalie Love, Team Lead Service Navigation and Admin at natalie.love@ruah.org.au

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.