Job Description

Administration Officer

• Perm Full Time|35 hours/week
• Location: Blacktown, NSW
• Salary: Attractive Salary + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose

Your opportunity

Mission Australia is seeking a proactive and highly organised Administration Officer to provide essential administrative support to our customer experience team. This role is ideal for someone who thrives in a fast-paced environment, exercises sound judgement, and is committed to delivering high-quality administrative support with professionalism, confidentiality, and sensitivity.

Reporting to customer hub manager, you will play a key role in ensuring the smooth day-to-day operation of the office while supporting rent review team and service delivery outcomes across the Mission Australia Housing

Your key responsibilities will be to:

• Providing high-level administrative support
• Managing records, databases, filing systems, and archiving processes
• Handling housing inboxes, tenant enquiries and feedback with professionalism and discretion
• Coordinating meetings, agendas, minutes, room bookings, and catering
• Preparing bulk correspondence for tenant communication
• Supporting the customer hub and rent review teams with reports and documentation
• Supporting financial administration, reimbursements and invoicing
• Organising travel bookings and fleet vehicle servicing
• Maintaining office supplies, assets, and inventory systems
• Supporting compliance with organisational policies and procedures

Requirements for success

• Relevant qualification and/or demonstrated experience in administration support
• Strong organisational and time-management skills
• Experience in community services and or social housing
• Excellent written and verbal communication abilities
• High attention to detail and confidentiality
• Ability to work effectively in a busy and complex environment
• Strong interpersonal skills and ability to build relationships
• Confidence using Microsoft Office Suite, including Word, Excel, and PowerPoint
• Ability to work independently and as part of a team

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks and WWCC.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you