Job Description

ABOUT US

Western Sydney Migrant Resource Centre (WSMRC) is a leading community organisation supporting newly arrived migrants, refugees, and culturally diverse communities across Western Sydney.

For over 40 years, WSMRC has worked alongside communities to strengthen settlement outcomes, build resilience, and create opportunities for social and economic participation. WS MRC provides a range of wrap-around programs supporting our core settlement services. These include family and children services, older-persons support, disability and health support, youth activities, and a variety of other information-based advisory and community leadership programs.

We believe communities are strongest when people feel safe, connected, and empowered. That’s why we design and deliver programs with community, informed by lived experience, cultural knowledge, and genuine partnership.

When you join WSMRC, you join a purpose-driven organisation committed to equity, cultural safety and meaningful impact.

VISION, MISSION, VALUES

Our vision is for a diverse and inclusive Australia where everyone can belong, contribute, and thrive.

Our mission is to support and champion diverse communities to become better informed, connected, and empowered.

We value

• COLLABORATION We are stronger together than we are apart. Through respectful communication and meaningful partnerships, we work towards shared goals to deliver person-centred, best-practice services.

• TRUST We value integrity, transparency, accountability, and ethical practices as the foundation for all our relationships and interactions.

• EQUITY We are dedicated to promoting fairness and inclusivity, ensuring equitable access to opportunities and support services, and cultivating a safe environment that embraces diverse backgrounds and perspectives.

• EXCELLENCE We are committed to delivering the highest standards of performance and quality outcomes. We strive for continuous improvement and innovation.

THE OPPORTUNITY

We have an exciting opportunity for an Administration Support Officer to join our Operations team at Western Sydney Migrant Resource Centre.

This role plays a central part in keeping our organisation running smoothly. As the first point of contact for clients, visitors, staff and external stakeholders, you will provide professional front‑of‑house reception and high‑quality administrative support across multiple programs. You will also coordinate intake and referrals, manage appointments and bookings, and ensure client and program data is accurate, current and well‑maintained.

The Administration Support Officer supports a diverse range of newly arrived migrants, refugees and culturally diverse community members, helping them access the right supports at the right time. Your work directly contributes to effective and timely service delivery, positive client experiences, and strong operational systems.

This role sits within the Operations Team and works closely with program staff across the organisation. It is ideal for someone who enjoys variety, takes pride in excellence, and is motivated by making a tangible difference in a community‑focused environment.

This position is classified under the SCHADS Award (Social and Community Services Employee – Level 3*).

THE RESPONSIBILITIES

• Coordinate and triage new intakes, allocating referrals to appropriate staff
• Maintain accurate data entry, referral lists and client records to minimise backlog
• Provide administrative and data support to a range of program areas as required
• Oversee meeting room, vehicle and facility bookings and maintain booking systems
• Maintain electronic and physical records in line with organisational policies and procedures
• Support effective filing, document management and database upkeep
• Work collaboratively with staff and volunteers to support service delivery and operations
• Coordinate front‑of‑office reception services, including greeting visitors and handling enquiries professionally
• Answer incoming calls, manage messages and respond to enquiries in a timely and courteous manner
• Manage client appointments, intake enquiries and referrals across programs

ABOUT YOU

You will bring

• Strong data entry skills with high attention to detail and accuracy
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook)
• Ability to manage multiple tasks, prioritise effectively and meet deadlines
• Strong interpersonal skills and ability to work respectfully with people from diverse cultural backgrounds
• Certificate III or IV in Business Administration, Community Services or a related field
• Demonstrated experience in an administration or front‑of‑office role
• Excellent customer service skills with a professional telephone manner
• Current National Police Check and NSW Working With Children Check (or willingness to obtain)

It would be great if you also have

• Bilingual skills in a community language
• Experience working in the not‑for‑profit or community services sector

WHY WORK WITH US

We are a purpose-driven organisation grounded in empathy, cultural respect and community leadership. Our team brings diverse lived experiences and works collaboratively to design programs shaped by the people we serve.

While we operate in the not-for-profit sector, we offer meaningful career experience, real responsibility, SCHADS Award conditions and access to salary packaging to increase your take-home pay.

If you are motivated by impact, equity and human connection, WSMRC offers more than employment - it offers purpose.

APPLY NOW!

Click the link to apply. Your application should include an up-to-date resume. A cover letter detailing how your skills, experience and qualifications align with the requirements of the role will be highly regarded.

For further information about WS MRC, please visit our website. www.wsmrc.org.au. For further information about this role, please contact sophia@wsmrc.org.au