Job Description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Hull based with a balance of home and office working

£28,291 - £29,780 per year

40 hours per week

We have an opportunity for three Administration Officers based in Hull, to provide an efficient and comprehensive support and administrative service to the regional teams within the Sanctuary Housing Services.

The job sits within Sanctuary Housing Services which manages homes across England, providing general

rented housing, market rent properties, shared ownership and home ownership accommodation. It also

provides housing related services including lettings, debt management, tenancy management and

customer services support.

The role of Administration Officer will include:

• Delivering, improving, maintaining and monitoring effective and efficient administrative systems
• Supporting the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented
• Providing managers and colleagues with clear guidance, information and practical advice on business support services
• Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Maintaining effective filing systems, database records and processes, ensuring they are as user friendly and accessible as possible

Skills and experiences:

• Able to demonstrate a level of numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with data, including inputting and updating databases
• Some experience of resolving problems
• Proven experience of working to deadlines and prioritising workloads, both for self and others
• Intermediate Microsoft Word and basic Microsoft Excel
• Ability to work independently and use own initiative

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• Effective 1st April, role salary is £28,291 (rising to £29,780 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:13 April 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.