Job Description

Kickstart or advance your administrative career with Risk & Security Management! We're looking for an enthusiastic Administration Officer to provide essential support to our busy Repossessions department, helping us deliver exceptional outcomes for our clients through accurate, efficient, and compliant operations.

About Us

At Risk & Security Management (RS), we deliver trusted field services to major banks, credit providers, insurers, government, global corporations, and law firms. Our team thrives on “The RS Way” values to ensure we are building a great place to work and delivery exceptional outcomes to our clients.

About the Opportunity

As our Administration Officer, you'll be an integral part of our Repossessions team, providing crucial administrative support that keeps operations running smoothly. This hands-on role offers variety, excellent learning opportunities, and the chance to develop your skills in a professional, fast-paced environment.

Key responsibilities include

• Managing data entry, record keeping, and database maintenance
• Responding to queries from clients, agents, and stakeholders via email and phone
• Communicating professionally through multiple channels including CRMs and other systems
• Supporting the team with administrative overflow and assisting with department projects
• Maintaining confidentiality and ensuring compliance with privacy and client procedures

About you

You're organised, detail-oriented, and eager to contribute to a high-performing team. You take pride in delivering quality work, can manage multiple priorities, and understand the importance of accuracy and professionalism in everything you do.

To be successful, you'll have:

• Minimum 1 year experience in an administrative or customer service role
• Strong written and verbal communication skills
• High level of attention to detail and accuracy
• Excellent customer service skills with empathy and professionalism
• Ability to prioritise tasks and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office and database systems
• A current National Police Check (or willingness to obtain one)

Why Join RS?

At RS, we live by "The RS Way" - our five core values that guide everything we do: Act with Integrity, Better Together, Leap Grow Excel, Own It & Make it Happen, and Thrive! We're committed to creating a workplace where our people can develop their careers, contribute meaningfully, and maintain work-life balance.

What we offer:

• Work-life balance: Core hours 9am–5pm, Monday to Friday-no weekends or late nights.

• Flexibility: Enjoy flexible work options once you’re fully onboarded.

• Career growth: Ongoing training and opportunities to advance your skills.

Ready to Support Customer Service Excellence?

If you have a sharp eye for detail, are adept at fostering connections, and are genuinely committed to delivering exceptional customer service, we want to hear from you!

By applying, you agree to undergo a full police check. Only short-listed candidates will be contacted

Risk & Security Management - Activating People, Delivering Results

Act with integrity | Better Together | Leap, Grow, Excel | Own it & Make it Happen | Thrive!