Job Description

CARE isn't just in our name - it's how we work, every day.

At Sunshine Coast Haematology and Oncology Clinic (SCHOC), we are a well-established, patient-focused centre committed to delivering compassionate, high-quality care in a supportive and patient-centred environment. We are seeking a dedicated Administration Manager to lead and support our medical administration team in Buderim.

This is a permanent part-time opportunity (0.8 FTE / 4 days per week, negotiable) and represents an exciting chance to step into a pivotal leadership role within a specialist clinical environment. Reporting to the Centre Manager, you will be responsible for the day-to-day running of our administration function, while leading and supporting a dedicated team of Medical Receptionists. You will play a key role in ensuring smooth patient flow, high-quality service delivery, and a positive team culture.

SCHOC is a long-established, patient-focused centre providing high-quality haematology and oncology care in a warm and welcoming environment. If you thrive in a busy clinical setting and are committed to delivering an outstanding patient experience, we would like to hear from you.

What’s Involved

As Admin Manager, you will oversee the smooth running of our administration operations, including:

• Oversee daily administrative operations including reception, scheduling, and patient accounts
• Lead, support, and develop a team of Medical Receptionists, fostering a collaborative and high-performing environment
• Prepare and manage staff rosters to ensure adequate coverage across the week
• Support recruitment, onboarding, and ongoing training of administration staff
• Oversee billing processes (Medicare, DVA, private health) ensuring accuracy and efficiency.
• Manage patient queries, escalations, and complaints with professionalism and care
• Monitor workflows and identify opportunities to improve efficiency and patient experience
• Partner with the Centre Manager on reporting, operations, and continuous improvements
• Ensure compliance with healthcare regulations and internal policies

Who You Are

• Healthcare administration professional with demonstrated leadership experience
• Empathetic, patient-focused, and supportive in every interaction.
• A confident people manager who can build, support, and develop a high-performing team
• Highly organised, with the ability to manage competing priorities in a busy clinical setting
• Strong communicator, comfortable working with clinicians, staff, and external stakeholders
• Solutions-focused, with the ability to identify issues and implement practical improvement
• Familiarity with Medicare and private health processes is desirable.

What You Bring

• Previous experience in an administration management or supervisory role within a medical or specialist practice
• Strong knowledge of medical billing, including Medicare and private health processes
• Experience with rostering, workflow coordination, and team management
• High attention to detail in data entry, reporting, and patient record management
• Experience with practice management systems (oncology or specialist systems advantageous)
• Exposure to clinical trials administration (highly regarded)

What We Offer

• 5 weeks annual leave (pro-rata)
• A collaborative and supportive work environment
• Access to professional development programs, supporting career growth, including monthly lunch & learn sessions
• Be part of a close-knit team focused on delivering high-quality care
• Opportunities for leadership in projects that enhance quality and efficiency
• 24/7 Access to Employee Assistance Program

To see more of what we can offer you, and our culture - please visit: https://cancercare.com.au/employment-opportunities/

How to Apply

If this sounds like the role for you, please submit your cover letter and resume by selecting the APPLY button below.

About Cancer Care Associates

Sunshine Coast Haematology and Oncology Clinic (SCHOC), forms part of the Cancer Care Associates (CCA) network. We offer high-quality, compassionate services and aim to make a significant impact in the fight against cancer.

CCA is a leading oncology services provider in Australia with over 250 employees, committed to evidence-based treatment in a multidisciplinary team environment, with an extensive and exciting growth pipeline ahead. We have recently opened our new comprehensive centre at Moreton Bay, with Radiation Oncology services to be established at the existing centres in Miranda and Wollongong, and have added new centres in Sunshine Coast, Brisbane and Perth — demonstrating our continued growth.

We will see our network further expand in 2026 to ensure Australian communities have access to affordable, integrated cancer treatment services, not only providing essential cancer care services but reducing travel time and out-of-pocket expenses for cancer care patients in need.

All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk. CCA follows this to protect patients, staff, and visitors, especially immunocompromised individuals, from vaccine-preventable diseases.