Job Description

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We are seeking a detail-oriented and organised Account Coordinator to join our team. The ideal candidate will play a crucial role in supporting our Account Managers/Directors and ensuring seamless operations across various account management and service delivery functions. This role involves managing purchase orders, handling invoices from various 3rd party partners, assisting with contract renewals, maintaining important documentation and templates and at times updating Salesforce with existing customer opportunities. Excellent organisational and communication skills, along with a keen eye for detail, are essential for success in this role.

Key Responsibilities

The Administration Coordinator is responsible for (but not limited to):

Purchase Order Management:

• Create and manage purchase order requests.
• Update and track purchase orders through their lifecycle.
• Coordinate with Accounts team and Business Operations to ensure timely processing and resolution of any issues.

Invoice Management:

• Review and validate invoices for accuracy and completeness.
• Input invoice details into the relevant systems.
• Track invoice status and ensure timely payments.

Contract Management Assistance:

• Support Account Managers/Directors in preparing data and documentation for contract renewals as well as updating the relevant systems (i.e., Sharepoint, Salesforce, Presales Hub, Renewal Review Gate packs)
• Assist in overall contract management, including tracking key milestones and deliverables.

Document Repository Maintenance:

• Maintain and organise the document repository for Experience Technology customers
• Ensure all documents are up-to-date, accessible, and properly archived.
• Maintain and update key customer details, license quantities, renewal dates, services and products across all Experience Tech customers in our single document management portal.

Statement of Work/Change Orders:

• Maintain and update templates for Statements of Work (SOW) and Change Orders.
• Ensure templates are aligned with company standards and client requirements.

Customer Cadence Support:

• Assist Account Managers/Directors in preparing for quarterly business reviews with customers.
• Prepare data and compile information for review decks and presentations.

General Coordination and Assistance:

• Provide general support and coordination to Account Managers/Directors as needed, especially during the onboarding of new Experience tech customers across Australia and New Zealand.
• Handle various administrative tasks to ensure smooth operation of account management processes.

Requirements

Knowledge

• Basic Understanding of business requirements and IT deliverables demanded by the client(s) to provide administrative support.
• Strong administration knowledge, including project support and Microsoft Office

Experience

• Relevant experience that has the required skills for the role
• Experience in administration role and project support.

Skills

• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in handling data and documentation.
• Proficiency in Microsoft Office (Word, Excel, Powerpoint) and familiarity with relevant software tools
• Ability to work with cross functional teams and stakeholders
• Time Management

Benefits

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.