Job Description

A new transformational adventure awaits you…

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

Join our Group Insurance business as an Administration Consultant and play a key role in delivering exceptional service to policyholders, advisers, and customers. In this role, you will help ensure group insurance plans are administered accurately and efficiently, supporting positive customer outcomes while building trusted relationships across your portfolio.

You’ll be part of a collaborative team that values curiosity, accountability, and continuous improvement. As Zurich continues its transformation journey, you’ll have the opportunity to contribute to smarter ways of working, strengthen customer experiences, and make a meaningful impact every day.

You will also be responsible for the following:

• Perform daily banking activities and premium allocation processes accurately and within required timeframes.
• Manage and monitor the team inbox, ensuring enquiries are actioned, allocated, or escalated appropriately.
• Provide data and information to support claims and underwriting requests.
• Complete data entry and record maintenance activities with a high level of accuracy.
• Assist with general administrative tasks to support the broader team.
• Liaise with internal stakeholders to gather and provide information as required.

Important to your success – let’s grow together

You are someone who brings a strong customer-first mindset, with the ability to balance empathy and sound judgement. You enjoy working collaboratively, are open to learning, and take pride in making a genuine difference in the moments that matter.

To be successful, you will have the following

• Experience in insurance, financial services, administration, or a similar customer-focused environment
• Strong organisational and time management skills with the ability to meet deadlines
• Excellent attention to detail and a commitment to delivering accurate work
• Strong written and verbal communication skills with the ability to engage a range of stakeholders
• Demonstrated customer service experience and a solutions-focused mindset
• Intermediate Microsoft Office skills, including the ability to work confidently with Excel

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!