To provide required support and services (under guidance an supervision) to both internal and external stakeholders to ensure continuous service to customers within agreed service level agreement
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial Insurance Risk and Advisory Service (Bloemfontein Underwriters), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
The Ideal candidate must have the following exposure:
Drive product sales based on customer coverage and engage with
relevant stakeholders to upsell the product
Adhere to organisational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints
Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability
Understand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio
Ensure own product knowledge and provide relevant guidance and advice to customers
Collect and analyse feedback to help improve customer service
Propose ideas to improve customer service
Ensure full understanding of customer needs to deliver a quality service
Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
Establish relationships with relevant individuals and departments to deliver on work expectations
Adhere to relevant service level agreements to build trust in the relationship
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution
Investigate new ways to optimise processes and develop solutions that lead to improved service delivery and quality
Work with relevant processes and procedures to maintain operational efficiencies
Complete relevant administration, reporting and updating of information accurately and on time
Provide timeous reports on operations, performance and audit findings
Seek out regular performance feedback and put actions in place to improve and enhance performance
Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Keep abreast of learning opportunities, changing products and trends
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
You will be an ideal candidate if you:
FAIS accredited qualification/Degree
Have 5 years Senior Underwriting experience in Commercial/Business
RE5
DOFA statement – dated not longer than 3 months
must have obtained product specific training
Have obtained 2-3 years experience in an Admistration Broker role in a Commercial Banking environment in the Upington area
FAIS Accredited qualification (NQF level 6, 7 etc.)
Have experience of dealing with high level customer queries
Are not an unrehabilitated insolvent
We can be a match if you are:
Adaptable and curious
Sales driven
Thrive in a collaborative environment
Client-centric
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
26/04/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.
Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.
The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
