St Vincent’s is a national leader in compassionate, innovative healthcare. Our Care at Home division is transforming how care is delivered through digital innovation and home-based models, creating a more connected and equitable health system. Through our Bringing Care Home model, we deliver high-quality care in the comfort of patients’ homes, providing a more accessible and compassionate healthcare experience.
To support this work, we are seeking an Admission & Billing Co-ordinator to oversee the patient journey from referral to discharge, ensuring admissions, billing, documentation and health fund obligations are managed accurately, efficiently and compassionately. This role is critical to supporting exceptional patient experiences, revenue integrity and operational excellence across a growing national service.
The Opportunity
You will work closely with patients, clinicians, health funds and internal stakeholders to support a seamless care experience while maintaining billing accuracy, revenue integrity and operational excellence.
This role goes beyond day-to-day administration. You will help optimise billing processes, maintain compliance and data integrity, and contribute to continuous improvement initiatives across a growing national service.
What You’ll Do
Coordinate the patient journey from referral through to discharge, ensuring admission documentation is complete and managed in a timely manner
Manage patient administration within WebPAS, maintaining accurate records, patient information and required documentation
Ensure Informed Financial Consent and out-of-pocket costs are completed prior to or on admission
Produce accurate patient accounts and process billing in line with health fund contracts, business rules and private healthcare requirements
Liaise with health funds, clinicians and internal stakeholders to resolve claims, billing queries and outstanding documentation
Track and reconcile patient episodes, claims and banking transactions, escalating discrepancies where required
Support audits, compliance and data integrity requirements to ensure accuracy, confidentiality and regulatory adherence
Identify opportunities to improve systems, processes and billing practices to enhance operational performance and patient experience
Act as a key point of contact for revenue-related enquiries from patients, staff and external stakeholders
Contribute positively as a collaborative team member, supporting broader operational priorities across the business.
About You
You are a highly organised and detail-oriented administration professional who thrives in fast-paced healthcare environments and takes pride in delivering an exceptional patient experience.
You bring strong attention to detail, stakeholder engagement capability and the ability to balance patient care, billing accuracy and operational priorities in a dynamic setting.
Key Experience & Capability:
Previous experience in a Billing, Accounts Receivable or Patient Administration role within private healthcare
Demonstrated experience interpreting Health Fund contracts and billing rules
Experience using Patient Administration Systems within a healthcare organisation (e.g. WebPAS or similar)
Working knowledge and understanding of medical terminology and healthcare billing processes
Strong organisational skills with the ability to multi-task, prioritise and work autonomously
Excellent written and verbal communication skills with strong stakeholder management capability
High level attention to detail and accuracy in administration and billing activities
Intermediate capability across Microsoft Excel, Word and Outlook
Confidence in debt collection, account reconciliation and billing follow-up processes
Ability to build collaborative and effective relationships across multidisciplinary teams.
Desirable
Knowledge of the private health insurance industry
Working knowledge of Medicare rules
Understanding of relevant healthcare legislation and industry regulations.
Why St Vincent’s?
Be part of an innovative Care at Home model transforming healthcare delivery across Australia
Play a meaningful role supporting patients to receive care in the comfort of their own homes
Join a purpose-driven organisation guided by the values of Compassion, Justice, Integrity and Excellence
Partner with clinicians, operational teams and healthcare stakeholders in a collaborative environment
Access employee benefits including salary packaging, discounted health insurance, retail and travel offers, accommodation savings and more
Access ongoing learning, professional development and wellbeing initiatives to support your growth and success.
Interested?
Please apply with your CV and cover letter.
Please note: Applications will be reviewed as they are received, and the role may close early if a suitable candidate is identified.
Equal Opportunity
At St Vincent’s we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute.
We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTQIA+ community. We are committed to fostering a workforce that reflects the diversity of the communities we serve.
5 June 2026 11:59pm
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https /www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
