Job Description

Your Contribution

The purpose of this position is to support the efficient operation of the Family Participation Program by managing program processes and information systems. This includes providing support to the Family Participation Program staff and handling various essential office and administrative tasks. Additionally, the role involves building and maintaining professional relationships with TAIHS staff, community members, and the Department of Child Safety, Young People, and Women.

THIS IS AN IDENTIFIED POSITION FOR ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE

Duties & Responsibilities

• Work as the first point of contact for organisational enquiries providing professional, efficient and friendly customer service
• Effective communication between the community, internal & external stakeholders in a sensitive and professional manner by phone and email
• Message compilation and directed to appropriate staff member
• Timely response to emails with accurate up to date information of Family Participation Program
• Maintain confidentiality on all issues relating to the organisation, clients & colleagues
• Coordinate fleet vehicle processes including logbooks, cleaning servicing and repairs
• Provide support around software use and stationery supplies
• Preparing meeting rooms and resources including venues, conferences and catering as required
• At the direction of the program manager establish agenda for team meetings
• Meeting Minute taking
• Distribute all correspondence and maintain incoming and outgoing mail register
• Keep up to date with changes to policies and procedures within the organisation
• Liaise with the Finance department to ensure accurate reconciliation of purchase requisitions
• Maintain the Delegation policy
• Accurate record keeping of Taxi vouchers
• Coordinate the provisioning of equipment (including stationery)
• Source options, obtain quotes, coordinate requisitions and receipt of goods
• Coordinate team travel – flights and accommodation for training purposes
• Coordinate property and asset management requirements including office signage and program collateral (booklet, brochures etc.)

Required Qualifications and Experience

• Qualification relevant to position – Desirable Certification III or IV in Business Administration
• Sound knowledge and experience in administration skills
• Ability to use MS Office suite
• Competency in Assessment and Referral Court database (ARC)
• Working understanding of Family Led Decision Making model (FLDM)
• Excellent written, verbal and interpersonal communication skills when liaising with FPP client groups and Departmental representatives
• Ability to work independently and as part of a professional service delivery team
• Knowledge of or the ability to acquire knowledge of the relevant government statutes governing statutory child protection work (i.e. Child Protection Act 1999) and the ability to keep current knowledge of the legislative practice and procedural changes within the system.

Required Licenses and Checks

• Ability to pass a National Police Check – no Serious/Criminal/Court Records
• Current Blue Card (Queensland's Working with Children Check)
• Current C Class Drivers Licence (Qld)
• Proof of qualifications and current registration (as appropriate) are to be provided prior to commencement of employment
• Offer of the position may be subject to a pre-employment medical assessment to support the selection process.

To Apply:

Please visit the TAIHS Careers Page for more information and to view the Position Description at: https://www.taihs.net.au/working-with-taihs/

To be considered for the position you must submit the below documentation;

• CV/Resume
• One page cover letter detailing how you will achieve success in the position

Applications Close: Monday 18 May 2026

Email: hr@taihs.net.au or visit our website: https://www.taihs.net.au/