Job Description

JD Security is a national leader in Electronic Security, delivering advanced CCTV, Access Control, Alarm and Monitoring solutions across Australia and New Zealand.

Due to continued growth, we are seeking a motivated and detail-oriented Administration Assistant to join our Head Office Team based in Wetherill Park.

As a key member of our Service Team, you will play an important role in supporting our operations through daily job management, actioning service system updates and providing general administrative support.

• Verify job records are complete and accurate by overlooking notes, parts, statuses and time entries
• Overlook and invoice Service / Project jobs accordingly within 48 hours of completion

• Monitor shared inboxes, respond to enquiries professionally and escalate issues where necessary
• Assist in obtaining customer purchase orders for control room–raised jobs
• Provide general administrative support to ensure smooth day-to-day operational efficiency
• Reviewing technician overtime claims when received and update Simpro schedules accordingly
• Assist preparing required information for weekly internal reports
• Assist with updating customer portals with job completion details and assist with resolving any contractor discrepancies

Job Requirements:

• Proven experience in an invoicing, billing or administration role (Trade Services / Security Industry experience highly regarded).
• Demonstrated ability to thrive in a fast-paced service environment, effectively prioritise tasks and executing defined deadlines.
• High level of attention to detail with a strong focus on accuracy, compliance and quality assurance.
• Confident communicator with well-developed verbal and written communication skills
• Strong computer literacy with demonstrated experience in Microsoft Office 365 and the ability to quickly learn and adapt to new software systems.
• Highly regarded to have exposure to platforms including SimPRO or other scheduling / job management systems (AroFlo, ServiceM8, ServiceTitan and FieldEdge etc).

What JD Security can offer in return!

• Permanent Part Time Position - 30 hours per week - Monday to Friday (working hours can be negotiated)
• Head Office Location - Located at Wetherill Park with onsite parking available.
• Immediate Start & Training - Quick onboarding for the right applicant with all necessary training provided.
• Professional Environment - A highly professional and friendly workplace that has strong employment tenure across various departments.
• Supportive Work Culture - A workplace that genuinely values its employees by offering approachable leadership, continuous support and opportunities for team bonding.

Discover more about JD Security and what we do at www.jdsecurity.com.au.

If this role feels like the right fit for you, we encourage you to apply by submitting your Cover Letter and Resume through the SEEK portal or by emailing your application directly to our HR Department at employment@jdsecurity.com.au.

We look forward to reviewing your application and will be in contact as soon as possible if your application progresses through to the next stage.