Job Description

Tamworth | Full-time | Permanent

About the role

HealthWISE is seeking a motivated and organised Administration Assistant to support the effective delivery of healthcare services in Tamworth. Reporting to the Corporate Services Manager, this role
provides high-quality administrative and operational support to clients, staff and stakeholders. You will play a key role in creating a welcoming, efficient environment while ensuring accurate records, smooth day-to-day operations and a strong focus on client service, confidentiality and compliance.

Key responsibilities

• Provide front desk support including greeting clients and answering phone enquiries
• Manage client records and appointments using clinical software systems
• Triage and respond to emails across shared inboxes
• Support visiting specialists and clinic operations
• Process invoices, manage mail and maintain office supplies
• Coordinate maintenance requests and office operations
• Assist with fleet management, WHS checks and compliance requirements
• Support meetings, room bookings and general administrative tasks
• Maintain registers, records and reporting systems
• Contribute to a positive, culturally safe and professional workplace

About you

Essential:

• Previous administration or clerical experience (healthcare preferred)
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook, Teams)
• High level of accuracy in data entry and record keeping
• Ability to work independently and as part of a team
• Strong communication skills and professional manner
• Ability to maintain confidentiality and follow privacy requirements
• Excellent attention to detail, organisation and time management
• Reliability, professionalism and consistent attendance
• Ability to remain calm under pressure
• Understanding of workplace safety and infection control practices

Desirable:

• Experience with medical software (e.g. Best Practice)
• Experience in a primary healthcare setting
• First Aid and CPR certification
• Certificate III or IV in Health or Business Administration
• Experience with workplace health and safety processes

Why join HealthWISE?

• Make a meaningful difference in rural and regional communities
• Supportive and collaborative team environment
• Opportunities for professional development
• Salary packaging options to increase your take-home pay
• Employee wellbeing initiatives

How to apply

For more information, please contact:

Tanya Douglass – tanya.douglass@healthwise.org.au

Melissa Stewart – melissa.stewart@healthwise.org.au

Please note: Applicants must address the role criteria in their application.