Job Description

Location: Castle Donington, United Kingdom/East Midlands Airport Business Park (Hybrid working)

Bring your knowledge of HSBC’s brand and ways of working into a role where you’ll keep a busy region running smoothly. We’re looking for a Personal Assistant and Office Administrator to provide high-quality administrative and operational support to the Regional Director, East Midlands SME Business Banking You’ll be the first point of contact for the region, take ownership of tasks end-to-end, and use your initiative to deliver a dependable service for internal and external customers.

In this role you will:

• Organize schedules, maintain diaries, and arrange appointments to support effective time management.
• Co-ordinate and support key activities, events and meetings across the region and multiple sites.
• Act as the primary point of contact for the East Midlands SME Business Banking region, handling queries and directing requests appropriately.
• Manage regional events end-to-end, liaising with internal and external stakeholders to ensure smooth delivery.
• Support new joiners and junior colleagues through onboarding procedures and day-to-day queries.
• Manage documents and information, including drafting presentations, disseminating updates, and maintaining accurate filing.
• Maintain quality and operate within policy guidelines, ensuring alignment to internal and external regulatory requirements.
• Provide ad hoc administrative support as required by the wider team or business.

What you’ll bring

• Strong planning, organizational and prioritization skills, with the ability to manage multiple competing tasks.
• Working knowledge of Bank’s systems and tools, including Browser Main Menu, Document Viewer, Outlook (including diary management), Excel, PowerPoint and Word
• Strong written and verbal communication skills, with confidence engaging internal and external customers.
• Stakeholder management and influencing skills, with the ability to build positive working relationships across levels.
• Ability to handle information of varying complexity, working accurately and at pace while maintaining discretion.

Key capabilities for success

• Ownership and initiative to deliver consistently high-quality support
• Stakeholder management and collaborative work
• Organizing at pace and managing competing priorities
• Operating responsibly within policy and regulatory requirements

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com