Job Description

Position: Admin/Executive Assistant

Number of hours: 24 hours/week
Schedule: Monday to Saturday , 10:00 am - 2:00 pm, UK Time

Tasks required:

• Support daily operations and coordination across three salon locations

• Assist in overseeing salon staff and onboarding new team members

• Prepare and send weekly KPI progress reports

• Manage and respond to emails, WhatsApp, phone calls, and CRM communications

• Maintain and update the Fresha CRM system

• Manage schedules, appointments, and staff coordination

• Assist with CEO calendar management and team communication

• Organize and maintain client records and business documents in Google Drive

• Create documents, forms, and reports using Google Workspace

• Assist with basic design or content tasks using Canva and provide general administrative support

Requirements

• Proven experience as an Administrative Assistant, Executive Assistant, or similar role

• Experience using Fresha CRM (preferred)

• Strong organizational and multitasking abilities

• Familiarity with Canva for basic design tasks

• Excellent written and verbal English communication skills

• Strong customer service mindset

• Ability to work independently and collaboratively within a team

• Comfortable using Google Workspace (Drive, Docs, Forms)

• Advanced IT proficiency, with the ability to quickly learn new systems

• Excellent communication, organization, and problem-solving skills

• Minimum qualifications: GCSE in English and Maths