Job Description

Job Location: CVN - Los Angeles - Los Angeles, CA 90503
Position Type: Full Time
Salary Range: $25.00 - $30.00 Hourly

Job Shift: DayLocation: Torrance, CA
Business: The Steven A. Cohen Military Family Clinic
Status: Full-Time; Hourly

Position Overview:
With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed chemical dependency counselors, case managers, and veteran outreach professionals, the clinic offers high- quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of Post 9/11 veterans, Active-Duty Service Members, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.
Under the general direction of the Office Manager, the Front Office/Child Watch Coordinator is responsible for supporting the front office team by registering and scheduling patients, patient care coordination, answering phones and e-mails, assisting with facility use and on-site Outreach events, facilitating physician and patient administrative needs and facilitating the Child Watch program.
Responsibilities:
- Operates the main phone line at the Cohen Clinic to ensure a smooth intake process for new clients and provide continuous exceptional customer service for established clients.
- Responsible for properly triaging clients and/or callers in crisis following clinic’s policies and procedures.
- Maintains daily workflow including checking mail, incoming faxes, and responding to clinicians and clients in a timely manner.
- Follow administrative safeguards to protect and control access to PHI, in accordance with The Department of Health and Human Services (HHS) and Health Insurance Portability Accountability Act (HIPAA).
- Presents a professional image, maintaining a calm, professional manner knowing that some callers are consumers or family members and may be agitated, stressed, or present a difficult communication situation.
- Assist visitors and community partners with front desk check-in and facility use support.
- Maintains accurate and timely client scheduling according to centralized scheduling system.
- Collaborates with multiple departments to ensure accuracy of internal workflow procedures.
- Attends relevant meetings and training, as required.
- Supervises, actively interacts, and plays with children during scheduled appointments/events or at other designated times.
- Develops and implements activities for children (including but not limited to crafts, story time, and songs) for both 1:1 and small groups.
- Responsible for keeping child watch area neat and clean while children are not present, including disinfecting equipment/toys.
- Works closely with clinic staff to maintain daily schedule for child watch.
- Maintains all supplies, equipment and materials related to program; informs the Office Manager when new/additional supplies are needed.
- Models and encourages good behavior, including positive social interaction among children.
- Ensures the safety of self, participants, room, equipment, materials, and child watch areas of the clinic: Follow all safety procedures. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.
- Provides coverage for other clinic operational needs when program needs are low and as appropriate.
Performs other duties as assigned.

QualificationsQualities :
- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.

Qualifications:
- At least 2 years of experience in customer service and administration.
- Intermediate level on MS Excel, Email and word processing programs.
- Professional level communication skills, poise and ability to handle high volume telephone duty.
- Strong consultative abilities, conflict-resolution skills, and leadership abilities.
- Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups, advocacy groups, and other governmental organizations.
- Proven capacity to synthesize disparate information into a coherent vision that aligns with the company’s strategy to maintain a successful operation.
- Prior experience within children, the military community and/or veteran administrative organizations.
- Knowledge of educational methods and developmentally appropriate practices necessary to enhance the emotional, social, and intellectual growth of children.