Job Description

Glendale Heights, IL

• As a customer champion, answer incoming calls and emails, provide accurate information, and deliver outstanding customer service.
• Schedule and dispatch service technicians using our dispatching software, while communicating schedule updates, job statuses, and changes throughout the day.
• Create, update, and manage service work orders, including equipment information, service notes, billing details, and customer quotes or estimates.
• Assist customers with service scheduling, equipment intake, billing questions, and invoice follow-up.
• Maintain accurate customer, service, and billing records within our ERP platform.
• Support daily office operations by scanning documents, organizing files, sorting mail, and maintaining records for easy access.
• Assist with office procedures and administrative tasks to help keep the branch running efficiently.
• Be a safety advocate by following and promoting our accident prevention and safety procedures.

• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Team Player: This is a non-supervisory role reporting to the General Manager, where collaboration and supporting others are key.
• Safety-First Attitude: You prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently, staying organized, and managing your time effectively.
• Multitasking: Able to balance multiple priorities in a fast-paced environment.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager, demonstrating flexibility and a willingness to learn.
• You have 1-2 years of administrative, customer service or related professional experience
• Successful completion of a pre-employment drug screen and criminal background check required
• Must be at least 18 years of age

• Primarily work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• A mix of sitting, walking, and standing throughout your day.
• Comfortably operate computers and office equipment.

• Pay: $20-$25 per hour, based on experience
• Medical, Vision, and Dental Benefits
• Life Insurance
• 401k & Company Match
• Work Hours: 7:30 AM - 4:30 PM