Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies. We handle recruitment, HR, IT, and office facilities so clients can focus on their core business, offering transparent pricing, dedicated teams, and flexible setups.
Roles and Responsibilities:
Customer Service & CRM Administration
Set up new customer accounts in HubSpot and other business systems
Process GoCardless payment arrangements for new customers
Send welcome emails, onboarding packs, and customer communications
Respond to customer enquiries and manage inbound requests
Maintain accurate customer records and CRM data
Monitor customer lifecycle stages and identify retention risks
Accounts Receivable & Debtor Management
Generate and issue invoices through Xero
Request and follow up customer purchase orders
Prepare and distribute monthly customer statements
Monitor overdue accounts and follow up outstanding payments
Manage recurring billing and resolve payment-related enquiries
Accounts Payable & Financial Administration
Process supplier invoices and bills in Xero
Perform bank, credit card, and fuel card reconciliations
Code transactions with correct GST treatment and maintain GST accounts
Reconcile accounts and prepare supporting workpapers
Assist in reviewing Profit & Loss and Balance Sheet reports for discrepancies
Support balance sheet reconciliations under the direction of the Administration Team Leader and external accountant
Maintain fixed asset registers and prepare journals as required
Investigate and resolve financial discrepancies
Payroll & HR Administration
Process weekly payroll through Deputy and review payroll accuracy
Prepare employment agreements and onboarding documentation
Maintain employee records and training records through TalentLMS
Respond to payroll-related queries and HR administration requests
Recruitment Administration
Coordinate candidate communications and interview scheduling
Manage job advertisements and recruitment administration
Support onboarding documentation and recruitment processes for local and overseas hires
Marketing & Communications
Create and distribute promotional materials and flyers
Schedule and manage social media content
Assist with email marketing campaigns and engagement tracking
Support CRM marketing automation and customer engagement initiatives
Business Operations & General Administration
Manage phone and email correspondence on behalf of the New Zealand team
Maintain ServiceM8 scheduling and field service records
Maintain business documentation, compliance records, and system data
Support continuous improvement projects and ad hoc administrative tasks
Ensure accurate data management across Xero, Deputy, ServiceM8, Lightspeed, HubSpot, and TalentLMS
Required Experience
Minimum 2 years of experience in bookkeeping, accounts administration, or a similar administrative role
Current working experience using Xero
Experience with bank and credit card reconciliations
Experience in Accounts Payable and Accounts Receivable functions
Understanding of Profit & Loss and Balance Sheet reporting
Experience supporting payroll administration
Strong experience in customer service and administrative coordination
Experience using CRM systems is highly regarded
Hubdoc experience is advantageous but not essential
Candidate Must Have
High attention to detail and strong organizational skills
Excellent verbal and written English communication skills
Ability to work independently and manage multiple responsibilities
Strong problem-solving skills and proactive mindset
Ability to follow processes while demonstrating initiative and accountability
Comfortable working with multiple systems and learning new technologies
Experience Advantage
Experience supporting Australian or New Zealand businesses
Knowledge of GST compliance and reporting requirements
Experience with HubSpot, ServiceM8, Deputy, TalentLMS, Lightspeed, or similar business systems
Previous experience in recruitment administration, payroll, HR support, or marketing coordination
Medical practice or healthcare industry experience is highly regarded but not essential
Shore Xtra Perks
Day 1 HMO Coverage
Attendance Bonus – Earn up to ₱5,000 every pay run for consistent perfect attendance
Fixed Weekends Off – Enjoy guaranteed Saturdays and Sundays off
Unlimited Barista Coffee all shift long
Free Parking & Shuttle
Premium Game Lounge – Relax and recharge in our dedicated recreational zone
Join our Social Passion Clubs: Photography Club, Dance Club, Fitness Club, Book Club, and Music Club
Engaging Monthly Events with prizes, rewards, and team celebrations
Referral Incentives through our employee referral program
Statutory Benefits: Maternity, Paternity, Solo Parent Leaves, Magna Carta for Women, OT Pay, and Premium Pays
