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  Assist branches in raising credit notes for missing or incorrect stock using StockRx software
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  Liaise with suppliers to resolve credit and stock issues
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  Chase outstanding supplier invoices and help accounts team in maintaining accurate records

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  Respond to messages from the website contact page and forward them to the appropriate team
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  Collect and document complaint details and escalate or manage as appropriate (with potential to take on first-line complaint handling)
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  Follow up with branches to ensure adherence to internal procedures, data submissions, and process compliance
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  Provide general day-to-day support to branches with queries or admin issues

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  Check weekly cash-up Excel sheets submitted by branches against ATL EPOS data
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  Transfer weekly cash-up figures into the monthly spreadsheet
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  Input Post Office cash deposit data weekly into the tracker, track vs till takings and branch declarations
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  Input end-of-month figures for final submissions

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  Act as point of contact between branches and contractors for property maintenance issues
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  Source competitive quotes via regular contacts and Checkatrade to keep maintenance costs controlled

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  Support the central pharmacy team with NHS claims and administrative reporting
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  Assist in preparing compliance and audit documentation as needed

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  Prepare and maintain Excel-based reports for the management team
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  Support data entry and tracking across stock, finance, and operational processes
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  Ensure accurate, timely information is collected and distributed across the business

Requirements

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  Strong administrative background with experience in multi-site or retail environments
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  Proficient in Microsoft Excel, with confidence in working with formulas and financial data
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  Excellent communication and interpersonal skills
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  Highly organised and able to manage multiple priorities simultaneously
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  Comfortable liaising with suppliers, contractors, and internal teams
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  Familiarity with EPOS systems (e.g., ATL) and pharmacy tools (e.g., StockRx)

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  Previous experience in the retail or healthcare sector
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  Previous experience in multi-site administration
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  Basic understanding of bookkeeping
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  Any experience with government funding bodies e.g. NHS or other

Benefits