Patient Care Coordination

• Provides support and ensures the smooth flow of patient care, including registration, scheduling, and pre- and post-operative follow-up calls.
• Schedules post-operative appointments and coordinates follow-up care with providers.
• Resolves patient concerns and responds to questions regarding office policies and procedures.
• Verifies patient demographics and maintains accurate patient records and documentation.
• Serves as a liaison between patients, providers, and other healthcare professionals to ensure continuity of care.

Insurance Authorization and Medical Clearance

• Obtains prior authorizations and pre-certifications from insurance carriers for surgical procedures, diagnostic testing, and medical services.
• Verifies insurance eligibility, benefits, and coverage requirements.
• Coordinates and obtains medical clearances required for scheduled procedures and surgeries.
• Ensures all required documentation is completed prior to surgical dates.

Surgical Scheduling and Operating Room Coordination

• Coordinates all operating room surgeries and procedures.
• Schedules surgical cases and manages procedure logistics.
• Places surgical confirmation calls for scheduled surgeries and procedures.
• Acts as liaison between referring physicians and surgeons regarding clinical data, scheduling, and procedural requirements.
• Collects and distributes all necessary surgical documentation to internal and external parties.
• Maintains operative logs and accurate records related to surgical scheduling and procedures.

Residency and Physician Assistant Student Program Administration

• Serves as the primary point of contact for Residents and Physician Assistant students.
• Maintains resident and PA student rotation schedules and records.
• Coordinates all aspects of the resident credentialing and recredentialing process.
• Monitors compliance with residency and PA student program requirements and current guidelines.
• Follows up regarding incomplete credentials and documentation to expedite appointments and reappointments.
• Administers and supports the New Innovations residency management system, including user training, data management, and reporting.
• Maintains residency and PA student program files, correspondence, and records.
• Assists with inquiries, problem resolution, and administrative oversight of residency and student programs.

Administrative and Departmental Support

• Provides administrative support to physicians and department leadership.
• Answers telephones, coordinates communications, and handles patient inquiries.
• Sends physician consultation letters and departmental correspondence.
• Assists with physician billing and related administrative functions.
• Maintains office filing systems, records, and transcription reconciliation.
• Collects and distributes monthly department on-call schedules.
• Participates in process improvement initiatives to enhance care coordination and operational efficiency.
• Provides backup support to office administration.
• Performs additional duties and special projects as assigned