Job Description

Shift Days

Hours

Job Type: Full Time

Under the general direction of physicians and the supervisor, the secretary is responsible for organizing daily patient schedules, triaging incoming patient reports to appropriate locations, preparation of slides/graphics for presentation at meetings and lectures, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.

These services further the vision of Desert Regional Medical Center to create unique environments, where patients, their families, doctors and staff come together to achieve longer and better lives in the fight against cancer.

DEPARTMENT SPECIFIC DUTIES:

Maintain physician patient schedule and appointment calendar.

Answer phones and screen incoming calls. Provide information, take messages or redirect calls to the appropriate department.

Register and schedule new patient appointments. Schedule follow-up appointments when indicated. Schedule surgeries.

Obtain insurance pre-authorizations for treatments and diagnostic procedures.

Maintain cooperative and professional relationships with physicians, nurses and office staff.

Obtain and copy, to appropriate parties, results of laboratory tests and scans.

Exercise skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or a heavy workload.

Demonstrate communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.

WORKING RELATIONSHIPS

Physicians, nursing staff, other secretaries, schedulers, transporters, registrations personnel, ancillary clinical support staff, patients and their families.

MAJOR CHALLENGES

Prioritizing workload while maintaining a sensitive and caring environment for patients in the face of growing administrative and technical complexity.

DECISION MAKING RESPONSIBILITIES

Work is performed with independent responsibility to initiate, follow-up and complete the varied duties and tasks assigned. Directly reports to the physician.

Required

· High School Diploma or GED

· One year administrative/secretarial experience, ability to type 60 wpm, and P. C. skills including word processing and spreadsheet skills.

· Medical Terminology in Oncology

· Complies with regulatory requirements (i.e. TJC) appropriate for position.

· Extensive experience and competency with varied computer hardware and software, including word processing, spreadsheet, database, scheduling, communications and presentation applications.

· Writing skills to compose and edit logical, detailed, comprehensive and grammatically correct correspondence.

· Superior typing skills to prepare correspondence with speed and accuracy.

· Knowledge of insurance companies’ admission procedures and policies to complete pre-authorization requirements.

· Knowledge of hospital procedures to obtain laboratory and imaging information.

· Skill in communicating with patients, families, physicians, nurses, staff and peers with diplomacy and tact.

· Knowledge of medical terminology, preferably oncology/hematology.

· Ability to handle matters of highly confidential and sensitive nature.

· Ability to recognize and identify problems, recognize implications and propose alternative solutions.

· Skill in prioritizing assignments to complete work in a timely manner.

· Skill in working independently

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Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note Eligibility for benefits may vary by location and is determined by employment status