Job Description



Hi-Desert Continuing Care Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Hi-Desert Continuing Care Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note Eligibility for benefits may vary by location and is determined by employment status

Shift: Days

Job type: Full Time

Hours: Mon-Fri 8am - 4:30pm

Specifications:

To provide quality, timely and courteous services to all Hi-Desert Memorial Healthcare District’s customers. To assist other members of the Administrative team with clerical support and to keep resident and employee records accurately filed.

Responsibilities

1. The employee meets or exceeds customer service expectations by using AIDET.
2. Uses good telephone etiquette by using good grammar, a full introduction and transferring properly.
3. Greets and directs visitor promptly. Asks for identification when appropriate. Assists with facility work by typing, filing, taking meeting minutes as requested. Hangs the daily staffing ratios per Department of Health requirements.
4. Greets and directs visitor promptly. Asks for identification when appropriate. Assists with facility work by typing, filing, taking meeting minutes as requested. Hangs the daily staffing ratios per Department of Health requirements.
5. Observes all HIPAA confidentiality rules by conducting business with staff, residents and family members away from other visitors.
6. Handles money for activities, meals for visitors and staff, and fund raising as needed. Money is handled with accuracy.
7. Keeps the lobby neat by looking for trash, calling for housekeeping or engineering as needed. Calls for assistance when necessary for any disruptive behavior.
8. Reports inappropriate activity or abusive behavior to residents immediately per our abuse policy.

Qualifications

Working Conditions:

Contact with patients under wide variety of circumstances.
Exposed to cleaning agents, body fluids and wastes.
May be exposed to infectious and contagious diseases.
Occasional exposure to unpleasant patients.
High School Diplomas
At least six months of front desk/customer service experience.

Minimum Education/Certification/Experience:

High School Diplomas
At least six months of front desk/customer service experience.

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Organization Description

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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