Job Description

Admin Scheduler

About Us

Harwell Home Care, a trusted Australian provider of personalised aged care services, is committed to helping older Australians, especially our veterans, live independently, with dignity, and happier for longer in their own homes. Guided by values of autonomy, flexibility, and excellence, we deliver exceptional services with a personal touch.

The Admin Scheduler provides frontline scheduling and administrative support to ensure smooth day-to-day operations. The role manages inbound scheduling enquiries, resolves rostering issues, and supports both clients and support workers. Working closely with the Scheduling Team, the Admin Scheduler helps maintain continuity of care and a positive, reliable service experience.

Key Accountabilities

Phone & Scheduling Support

• Act as the first point of contact for all inbound scheduling-related phone calls.
• Respond to enquiries from support workers, clients, and families regarding shift times, cancellations, replacements, and general rostering matters.
• Communicate scheduling changes clearly, professionally, and with empathy.
• Provide reassurance and practical solutions during time-sensitive or high-pressure situations.

Roster Coordination

• Work closely with the Scheduling Team to identify, flag, and follow up on unallocated shifts, last-minute changes, and service disruptions.
• Assist with confirming shift changes and ensuring outcomes are accurately documented.
• Support continuity of care by considering client preferences, routines, and relationships when coordinating changes.

Administrative Support

• Accurately record phone calls, messages, and scheduling updates in the scheduling system/channels.
• Escalate urgent or unresolved matters to the Team Leader, or the Chief Operations Officer.
• Assist with sending shift confirmations, updates, and follow-up communications as required.
• Contribute to organized, compliant, and efficient scheduling processes.

Key Skills & Competencies

• Excellent communication skills with a warm, respectful, and professional phone manner.
• Strong customer service mindset with the ability to remain calm, empathetic, and solutions focused.
• High attention to detail and accuracy in record keeping.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Team-oriented approach with a willingness to support colleagues and broader care teams.

Essential Requirements

• Previous experience in an administrative, reception, or call-handling role.
• Confidence communicating with a wide range of people over the phone.
• Ability to respond quickly and effectively to changing scheduling needs.
• Strong computer skills, including experience using scheduling software.

Desirable

• Experience with rostering in home care, community services, aged care, disability, or healthcare settings.
• Familiarity with DVA, aged care, or disability support environments.
• Understanding of client confidentiality, privacy, and professional boundaries.
• Willing to work on a rotating schedule (5 days per week) between Monday and Sunday, with shifts from 3:00 PM to 12:00 midnight (AEST), including weekends as required.
• Nursing or medical background or experience is an advantage
• Ability to start ASAP

Work Setup & Employment Details

• Fully remote (Philippines-based), with occasional in-person or virtual team engagements once or twice per year
• 40 hours per week, aligned with Australian business hours

Why Join Us?

At Harwell Home Care, your work supports meaningful care for clients across Australia. Enjoy the flexibility of a remote role while contributing to an organisation committed to compassionate, high-quality care.

About Your Employer

UniversalU Philippines Inc. is the employer for this role. Registered in the Philippines, we provide skilled professionals to the Australian health sector, enabling meaningful careers while supporting work-life balance.

As part of your employment with UniversalU Philippines Inc., you will enjoy:

• HMO coverage for yourself and one (1) dependent
• Annual leave and sick leave in line with company policy
• Statutory benefits, including SSS, Pag-IBIG, and PhilHealth

We are committed to supporting our employees’ well-being, professional growth, and compliance with all Philippine labor regulations.

Apply Now

Join a mission-driven team and help support innovative in-home care services. Apply today!