Job Description

About Startek:

Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. The company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

Customer Service Officer – Energy Distribution
6 month Fixed Term Contract with a view to extend – 35 Hours per Week guaranteed

Are you an experienced customer service professional with a background in the gas and/or electricity sector? We're looking for a Customer Service Officer to join our Energy Distribution support team, providing a mix of front-of-house and back-of-house assistance across billing, service and operational enquiries.

About the Role

In this role, you will:

• Handle and resolve retailer and network user billing, service, and operational enquiries in line with regulatory and commercial requirements.

• Manage inbound customer enquiries relating to solar inverter installations, system performance, and application requirements, alongside supporting administrative tasks

• Apply documented procedures to ensure retailer and customer requests are processed accurately, efficiently, and within agreed timeframes.

• Assist in the coordination and processing of new service requests, supporting customers, retailers, and field service teams throughout the connection lifecycle.

• Provide comprehensive support to energy retailers, ensuring clear communication regarding service orders, metering, outages, and account changes.

• Build and maintain strong working relationships through proactive and professional communication with internal support teams, retailers, and key distribution stakeholders.

• Identify and escalate technical or complex issues where necessary, ensuring a timely and customer-focused resolution.

• Contribute to continuous service improvement by sharing feedback, recognising process gaps, and suggesting enhancements to improve workflow and customer outcomes.

Role Details

• Start Date:Wednesday, 27th May 2026

• Location: Docklands (training on-site, then hybrid: approx. 1 day per week in office

• Hours: Monday to Friday, rotating roster between 8:00am–6:00pm

• Contract: Fixed Term Part-Time, 35 paid hours per week through to November 2026 with possibility to extend

• Pay Rate: $26.70 per hour + superannuation + leave entitlements

• Training: Two weeks of structured on-the-job training in Office

• Additional Perks: Reward & Recognition program, social club, global career development pathways

All applicants will be required to complete a criminal history check (conducted by us). Employment offers are subject to a satisfactory result.

What We're Looking For

• Customer service, administration or data entry experience in the Utilities sector (Gas and/or Electricity) – highly regarded

• Proficiency with Microsoft Excel – advantageous

• Strong communication skills (written and verbal)

• High attention to detail with accurate data entry capability

• Good time management and the ability to prioritise workload

• Ability to work autonomously and contribute to a team environment

• Sound judgment, problem solving skills and resilience

• Flexibility to switch between tasks to meet regulatory deadlines

• Valid Australian work visa is acceptable for this position

Apply Now

If you're looking to build your career with a global organisation in a supportive and engaging environment, we encourage you to apply as soon as possible.