Job Description

Position: Admin / Customer Service

Working Hours: US Hours (9am-5pm EST)

Full-Time, Remote Work.

Salary: South African Rand (ZAR)

Key Responsibilities

• Provide exceptional customer service by managing inquiries via phone, email, and chat in a timely and professional manner.
• Perform general administrative duties including scheduling, data entry, and document management.
• Maintain organized records and files to ensure efficient operations.
• Coordinate communication between clients, vendors, and internal teams to facilitate smooth workflows.
• Assist with resolving customer issues and escalating them when necessary.
• Support daily operational tasks to improve process efficiency and client satisfaction.

Requirements

• Proven experience in administrative and customer service roles.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office Suite and common office tools.
• Ability to handle customer inquiries with patience and professionalism.
• Attention to detail and problem-solving skills.
• Ability to work independently and collaboratively in a remote setting.

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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