This is a remote position.

CRM management

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  Data entry: Enter and update customer and sales information accurately within the company's CRM.

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  Lead tracking: Manage and track leads as they move through the sales pipeline.

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  Customer communication: Assist with timely follow-ups to foster leads and maintain customer engagement.

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  Reporting: Help generate basic reports on sales activities and performance metrics.

Social media support

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  Content scheduling: Schedule pre-approved posts and updates on social media platforms.

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  Audience engagement: Monitor social media messages, comments, and mentions, and provide on-brand responses.

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  Reputation management: Assist with responding to online reviews and general customer feedback on social media.

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  Content creation: Create and edit simple, on-brand graphics or posts, potentially using tools like Canva.

Requirements

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  Strong organizational and time management skills: The ability to prioritize effectively and manage a workload independently and meet deadlines.

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  Excellent communication skills: Must be proficient in both written and verbal communication, as the role involves client interaction via email and social media.

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  Customer service orientation: A commitment to providing exceptional customer service and the ability to engage with customers professionally.

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  Attention to detail: The ability to input data accurately and proofread social media posts to ensure a professional and consistent brand voice.

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  Self-motivated and adaptable: The virtual nature of the role requires discipline and self-motivation, as well as the ability to adapt to new tasks and procedures.

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  Technical proficiency: Must be comfortable using digital tools and have experience with:

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  CRM software: For managing customer records, tracking leads, and automating follow-ups.

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  Social media platforms: Including Facebook, Instagram, etc., for scheduling and content management.

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  Google Workspace or Microsoft Office: For basic document creation, spreadsheets, and calendar management.

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  Communication tools: Such as instant messaging apps (e.g., Slack) for internal team communication.

Ideal Candidate

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  Prior experience as a virtual assistant, administrative assistant, or in a similar remote role is preferred. Experience in a customer-facing role is also valuable
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