Job Description

We’re looking for an Admin Coordinator to join our Retirement Operations team at MBPS. In this role, you are expected to support specialized administrative and operational support focused on managing high-value transactions and ensuring accuracy, compliance, and timely processing. It supports the department by coordinating approvals, maintaining data integrity, monitoring reports, and enabling smooth execution of financial and operational workflows.

Position Responsibilities:

• Coordinate and monitor approval workflows, ensuring timely completion and adherence to approval hierarchies
• Review and validate transactions for accuracy, completeness, and compliance with established policies
• Manage approval levels and routing, ensuring proper authorization based on defined thresholds
• Maintain accurate documentation and records for all transactions and approvals
• Handle exceptions and perform reconciliation to resolve discrepancies and ensure data integrity
• Collaborate with cross-functional teams and provide regular reports on transaction status, issues, and trends

Required Qualifications:

• 1–2 years of experience in transaction processing and report handling
• Bachelor’s degree or equivalent work experience in operations, finance, banking, or shared services
• Experience with financial disbursements, withdrawals, or payment processing is preferred
• Familiarity with coordinating approvals and working within a controlled operating environment is an advantage
• Amenable for fixed night shift schedule

Preferred Qualifications:

• Strong attention to detail and ability to manage time‑sensitive work
• Knowledge of financial disbursement or payment approval processes
• Ability to analyze information, resolve exceptions, and apply judgment Clear written and verbal communication skills
• Proficiency with AWD, Infor CB, Excel, Outlook, and Adobe Acrobat

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid