Job Description

SBB Management is looking for a highly-motivated and detail-oriented office assistant. In this role, your primary responsibilities are to assist the on-site Community Association Manager with various tasks, including but not limited to: office management, resident interactions, issuance and management of amenity access keys, community correspondence – whether by phone or email, and other tasks as assigned by the manager. This position is primarily an office role, and requires a well-spoken, customer-service oriented multi-tasker who functions at a quick but accurate pace.

To be considered for this role, please complete two required brief assessments thru this link:

https://assessment.predictiveindex.com/bo/86E/FrontDeskCoordinatorReceptionist_Oct2025_231127

JOB DUTIES AND RESPONSIBILITIES:

• First point of contact for homeowners and residents, whether new or established to the office, maintaining a warm and welcoming demeanor, and facilitating their requests for information, amenity access, or transferring to the appropriate party;
• Becoming familiar with the Association’s governing documents as they relate to the role;
• Responding to phone calls, voicemails, and emails – usually within 24 hours, escalating to the appropriate party, and following up when delegated to another (e.g. maintenance work order);
• Assisting the manager and Community Standards Coordinator on issuance, distribution, and follow-up on official correspondence (i.e. violation notices, mass e-mails, architectural modification applications)
• Conduct inspections twice weekly to assess owner compliance with governing documents
• Issuance and programming of resident amenity access keys;
• Assist CAM in preparation of Board or Owner meeting packets;
• Assist Manager in posting in Vantaca and mass e-mail correspondence for official communication to community;
• Preparation, editing, and distribution of new resident Welcome Packet;
• Receiving, filing, and tracking of required documentation to digital owner files;
• Ordering and receiving of office supplies;

Qualifications

EDUCATION/KNOWLEDGE/SKILLS/ABILITIES:

• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Ability to build rapport with clients
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com