Job Description

Position Title: Admin Assistant (Service Delivery)

Work Set Up: On-site

Schedule: 800 PM - 5:00 AM PH Time (Shifting Schedule - as needed)

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a detail-oriented and proactive Admin Assistant (Service Delivery) to support daily operations through attendance monitoring, employee record management, reporting, and administrative coordination. This role plays a key part in ensuring accurate workforce data, timely reporting, and seamless collaboration with cross-functional teams. Fresh graduates are encouraged to apply.

What You'll Do:

• Monitor employee attendance in real time using HRIS and Time Doctor

• Maintain accurate and up-to-date employee records and databases

• Generate and submit weekly and monthly reports for clients and management

• Track tardiness, absences, overtime, and attendance trends

• Conduct attendance and productivity audits and provide insights to management

• Investigate and resolve payroll, billing, and attendance discrepancies

• Process and monitor requests through ticketing systems (IT, ISD, Office Management)

• Maintain records and updates within Zoho and other internal systems

• Support Service Delivery Management with administrative and operational tasks

• Coordinate with internal departments to ensure timely completion of requests

What We're Looking For:

• Bachelor's degree preferred; open to fresh graduates

• Previous BPO experience is an advantage but not required

• Strong English communication skills (written and verbal)

• Excellent organizational, multitasking, and time-management skills

• Proficiency in Microsoft Office, Google Workspace, and Excel

• Ability to handle confidential information with professionalism

• Detail-oriented with strong analytical and problem-solving skills

• Basic computer and technical troubleshooting skills

• Proactive, adaptable, and willing to learn in a fast-paced environment

• Flexible to support 24/5 operations and shifting schedules

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!