Job Description

Hourly Wages : $20.80

CORE WORK ACTIVITIES

• Maintains confidentiality of proprietary materials and information.

• Protects the privacy and security of guests and coworkers.

• Follows company and department policies and procedures.

• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Performs other reasonable job duties as requested by Supervisors. Guest Relations

• Addresses guests' service needs in a professional, positive, and timely manner.

• Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.

• Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.

• Thank guests with genuine appreciation and provides a fond farewell.

• Assists other associates to ensure proper coverage and prompt guest service. Communication

• Answers telephones using appropriate etiquette including answering the phone within 3 rings,

answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Speaks to guests and co-workers using clear, appropriate and professional language.

• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.

• Communicates efficiently with others to effectively exchange information. Working with Others

• Supports all co-workers and treats them with dignity and respect.

• Develops and maintains positive and productive working relationships with other associates and departments.

• Partners with and assists others to promote an environment of teamwork and achieve common goals.

• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks

• Enters and locates work-related information using computers and/or point of sale systems.

• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Documentation/Reporting

• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc. Computers/Software

• Transmits information or documents using a computer.

• Enters and retrieves information contained in computer databases and software to update records, files, reservations.

• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Office Equipment • Transmits information or documents using mail, or fax machine.

• Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals. Safety and Security

• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor. • Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.