Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.
We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
The Administrative Assistant plays a vital role in ensuring smooth daily operations within Citadel Healthcare Management. This position requires strong organizational skills, attention to detail, and a compassionate approach to patient interaction. The Admin Assistant will manage appointments, maintain patient records, handle financial transactions, and provide exceptional customer service while supporting the overall functioning of the office.
Schedule patient appointments to optimize clinician time.
Make reminder calls and provide necessary instructions to patients.
Notify patients of delays or waiting times, ensuring comfort and satisfaction.
Collect and update patient addresses, contact details, insurance information, and medical histories with accuracy and confidentiality.
Verify patient information at each visit to ensure compliance with privacy regulations.
Assist patients in completing forms (history, consent, payment contracts).
Process cash and credit card payments securely and accurately.
Review patient accounts, identify delinquent accounts, and follow up for overdue payments.
Coordinate with the billing department to resolve patient billing or insurance concerns.
Respond promptly and professionally to patient inquiries or complaints.
Investigate and resolve concerns or escalate to appropriate medical staff.
Follow up with patients to ensure satisfactory resolution.
Demonstrate empathy and compassion in all patient interactions.
Perform general office tasks such as filing, organizing documents, and maintaining supplies.
Maintain both electronic and paper records for accuracy and accessibility.
Collaborate with team members to support efficient office operations.
High school diploma or equivalent; associate degree preferred.
Prior experience in US healthcare administration or US customer service is an advantage.
Strong communication and interpersonal skills.
Proficiency in MS Office and healthcare management software.
Ability to multitask, prioritize, and maintain confidentiality.
Organization & Time Management – Efficiently handles multiple tasks and schedules.
Attention to Detail – Ensures accuracy in records and financial transactions.
Empathy & Professionalism – Provides compassionate patient care and service.
Collaboration – Works effectively with clinicians, billing staff, and office team.
Location: Citadel Healthcare Management
Reports To: Practice Manager / Office Supervisor
Time: 4:45PM to 2:00AM
Benefits:
Boston Neurobehavioral Associates offers comprehensive outpatient behavioral health and psychiatric care services both in-person and through telehealth. Under the guidance of Dr. Mohammad Munir, an exceptional team of medical professionals is dedicated to providing compassionate care for a wide range of mental health disorders. Our mission is to raise awareness about the stigma associated with mental health by delivering high-quality, easily accessible psychiatric care. With locations throughout Massachusetts, Rhode Island, and Illinois, we're committed to providing convenient, and accessible high quality care for those in need. To schedule an appointment or learn more about our services, please call us or visit our website.
