Job Description

Overview

As an Adjuster, you will be responsible for adjusting all types of physical and property damage claims. You will meet with customers to obtain facts for the investigation to assess liability and confirm coverage for physical damage claims.

Responsibilities

• Represent MPI in the handling of insurance claims by providing exceptional customer service.
• Meet with customers to obtain facts and information about the claim.
• Resolve claims using listening skills, resiliency, patience and empathy.
• Establish credibility with customers by clearly explaining the claims process including timelines, benefits, coverage, quantum, subrogation, liability and driver safety rating (DSR), and deductible impacts.
• Communicate with customers, witnesses, third parties and other business partners, in a timely manner, by telephone, written correspondence and in person.
• Process claims within established customer service standards.
• Investigate, assess, negotiate, and settle all types of physical and property damage claims.
• Review all physical damage claims to confirm coverage, liability and quantum.
• Contact witnesses, passengers, first responders, law enforcement, hospitals, and tow truck operators to collect information.
• Visit accident scenes as required and review video footage.
• Interpret, analyse and confirm coverage in accordance with provincial acts, regulations and legislation.
• Make recommendations for approval or denial of a claim, when coverage issues exist.

Qualifications

Education & Experience:

• High school diploma or equivalent
• Three years of general office, customer service or call centre experience.

OR

• Two-year diploma from an accredited post-secondary institution.
• One year of general office, customer service or call centre experience.

Technical Knowledge and Skills:

• Ability to work with a high level of initiative.
• Intermediate communication skills to convey complex information in a concise and straightforward manner, along with the ability to ask questions and obtain information in a professional manner.
• Intermediate analytical and decision-making skills.
• Working knowledge of MS Office suite of products.

Conditions of Employment

• Successful completion of the Adjuster Development Program within 12 months.
• Applicants must be able to obtain their Commissioner for Oaths.
• Applicants must be able to able to work shift work (see Collective Agreement Article 23).
• Must be able to type a minimum of 40 words per minute. Testing may be required to demonstrate ability.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• onsite employee gym facility (Cityplace)
• discounted gym memberships
• wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.