What you´ll do

• Manage
  OTC and CSM activities, focusing on customer inquiries and interactions to
  ensure a high-quality customer service experience.
• Gather
  and share customer feedback, needs and expectations to strengthen customer
  relationships and improve customer satisfaction.
  
• Maintain
  accurate customer information and interaction records in the CRM system to
  support effective customer relationship management.
  
• Handle
  customer cases and inquiries in a timely manner while supporting customer
  retention and satisfaction.
  
• Collaborate
  with internal functions, including CSX, CoE, GBS+ and Supply Chain, to align
  priorities and deliver solutions that meet customer needs using
  Service Cloud.
  
• Support
  customer experience initiatives, tools and processes, providing differentiated
  service based on customer needs and segmentation.
  
• Utilize SAP, Service Cloud and related systems
  to manage customer activities efficiently and support continuous improvement.

What makes you a good fit

• Minimum of two (2) years work experience in multinational companies is preferred
  
• Experience in Customer Service, SAP, and Service Cloud is required
  
• Basic knowledge of Microsoft Office applications/ supply chain understanding is required
  
• Basic level of English communication skills is required

Some perks of joining Henkel

• Diverse national and
  international growth opportunities
  
• Global wellbeing standards
  with health and preventive care programs
  
• Support for Employee
  Contributions of National Health Insurance
  
• Support for Medical Check-up

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.