The Associate Director, Vendor Performance and Value Management leads the end-to-end relationship management of assigned third-party entities, driving performance, compliance, and value realization. Establishes scalable governance, performance frameworks, and cross-functional alignment to ensure vendors deliver against contractual, regulatory, and strategic objectives.
Reporting to the Associate Vice President, Vendor Performance and Value Management, the Associate Director leads the end-to-end oversight of assigned third-party relationships across the full lifecycle, from initial intake and business case development through onboarding, steady-state performance management, and value realization.
This role is responsible for establishing scalable governance structures and operating models that bring standardization, transparency, and consistency to how the Medicaid business segment engages and manages third-party relationships. The Associate Director ensures vendors deliver against contractual, regulatory, and strategic objectives while driving accountability and measurable business value.
o Leads a team of vendor management professionals while owning standardized performance frameworks (KPIs, SLAs, scorecards) and drives data driven oversight
o Serves as the senior relationship owner and escalation point, establishing governance forums and influencing cross-functional stakeholders to align vendor strategy with business objectives
o Oversees vendor compliance with Medicaid regulations in partnership with compliance teams
o Leads analytics and reporting to generate actionable insights on vendor performance, compliance, and spend, delivering executive-level recommendations
o Owns financial governance across vendor engagements, ensuring accurate invoicing, spend alignment with forecasts and outcomes, and identification of cost-saving opportunities
o Drives vendor strategy through segmentation, continuous improvement, and transformation initiatives that enhance governance, operational efficiency, and long-term enterprise value.
Required Qualifications
o Bachelor's Degree
o 6 or more years vendor or supplier management
o 2 or more years of direct management experience
o Leadership experience managing the execution of contracts with adherence to KPI’s/metric’s
o Proficient in Microsoft Office applications including Word, Excel and PowerPoint
o Progressive operational experience
Preferred Qualifications
o Master's Degree
o Prior experience in a healthcare or insurance setting
o Knowledge of Medicaid
Additional Information:
Location: Remote, Nationwide
Interview Format:
As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-14-2026
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the request
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
