Job Description

Posting number: 192767

Department: Department of Public Health

Division: Healthcare Quality

Job classification: Program Manager I

Posting type: Open

Categories: Public Health, Management, Nursing, Investigative, Medical

Summary

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Provides supervision and oversight of surveys and surveyors in the Acute Care Program of Healthcare Quality. Responsible for scheduling of Certification surveys (recertifications, initials, validations complaints, revisits) of certified facilities within required Centers for Medicare & Medicaid Services (CMS) timeframes. Responsible for performing Quality Assurance (QA) on all survey reports and documents.

• Manages the Acute Care Program. Supervises the activities of Title 18 (Medicare) and Title 19 (Medicaid) of Acute Care healthcare: facilities (hospitals, End Stage Renal Dialysis (ESRD), Home Health Agencies (HHA), hospice, Outpatient Rehabilitation Treatment (OPT). Ambulatory Surgery Center (ASC), Rural Health Clinics (RHC). portable Xray: direct supervision of survey staff and survey scheduling to ensure CMS timeframes are met for all surveys {initials, recerts, complaints. validations). Maximize effective time management, accountability and fiscal responsibility of survey activities. Performs Quality Assurance of all survey reports and documents. Reviews and approves facility Plans of Correction and recommends Enforcement remedies resulting from survey activity.
• Participates in Informal Dispute Resolutions (IDR) for facility and staff recruitment and retention activities of staff. Generates, evaluates, and utilizes Automated Survey Process Environment (ASPEN)/Certified Provider Enhanced Reporting System (CASPER)/Quality Improvement and Evaluation System (QIES) reports to monitor workload and program effectiveness. Serves as a mentor/preceptor to surveyors and participates in the development of orientation programs. ongoing training plans, staff development activities, and identifies staff training needs in coordination with the Training Coordinator.
• Completes and conducts timely Employee Performance Management System (EPMS) in accordance with agency guidelines to ensure staff growth and development. Performs surveys (initial, recert, revisit, complaint. validation) as needed. Maintains working knowledge of Medicare certification regulations, the CMS Mission & Priority Document. State Agency Performance Review (SAPR) requirements, survey protocol and CMS/DPH policies and procedures. Keeps abreast with changes in regulations. interpretive guidelines, standards of practice and transmittal notices. Offers input for regulatory development/changes when requested. Attends CMS/DPH, departmental, division, staff; and in-service meetings as required.
• Communicates and responds to all inquiries in a timely manner. Demonstrates professionalism at all times when representing the Agency and the Bureau. Demonstrates expertise in regulatory knowledge and programmatic issues. Provides information to and request information from internal/external customers regarding certification, regulations and survey information/findings as appropriate through oral and written communication. Completes accurate and timely forms required for time and location accountability; Personnel Cost Accounting System (PCAS), travel, leave. training. etc. Performs all other duties as assigned.

Examples of duties

State Minimum Requirements: A bachelor's degree and relevant program experience.

Agency Additional Requirements: At least four (4) years of relevant experience and/or two (2) years of supervisory experience. Knowledgeable of state and federal regulations regarding health care facilities.

***Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.***

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Qualifications

A RN with four (4) years relevant program experience, and/or two (2) years of supervisory experience. Able to obtain Surveyor Minimum Qualification Test (SMQT) Basic Qualification. Previous experience conducting state and federal surveys.

Supplemental information

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.