Job Description

The Case Coordinator provides case coordination activities such as obtaining updates from other providers, locating kinship placements, facilitating discharge planning, making referrals and linkages for needed services and supports, and participating in the child and family team process. This position serves youth in home, community, and office settings.

Principal Duties and Responsibilities

• Provide care coordination activities such as researching community supports for the member and family and obtaining progress updates from other providers and supports.
• Develop and maintain frequent contact with external and internal referral sources to assure smooth and timely transition of youth from Child ACTT services.
• Function as a liaison internally and externally related to client care from admission to discharge.
• Participate in and/or facilitate Child and Family Team Meetings.
• Search for appropriate kinship placements for clients as needed. Work with stakeholders (DSS, parents/guardians, court counselors, care coordinators) to identify possible kinship options.
• Works with internal stakeholders to determine appropriate discharge plans for youth in Child ACTT services and assist in making referrals and coordinating all follow up care appointments and services prior to discharge.
• Facilitate a focus on readiness for discharge amongst staff and as evidenced by treatment plans and discharge plans that are an appropriate match with readiness.
• Provide cross training in daily, weekly, monthly operations, Teaching Family Model, CPI and other elements as assigned.
• Assist in the completion of outcome surveys, exit assessments, Wellness TOPs, and all discharge documents by day of discharge.
• Assist with the maintenance of all required medical record documentation, securing current consents and permissions in advance of the expiration of existing documents.
• Ensure proper completion of authorization documents needed for LOC change when clients transition internally or externally.
• Provide on call coverage as part of an on-call rotation team as assigned.

Miscellaneous Duties: Other duties as assigned by supervisors.

Supervision responsibilities: None

All employees have the following expectations:

• Mission: Contribute to and enhance company mission
• Organization: Prioritize and plan work responsibilities appropriately
• Professional Development: Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork: Serve effectively as a team contributor on all assignments
• Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.

Children’s Hope Alliance is an Equal Opportunity Employer

Requirements

Education and Experience Requirements

• Licensed or Provisionally Licensed Professional Provider in the field of population served.
• Must have one year’s experience working with children with serious emotional disturbance.
• Requires effective communication, decision making, analytical, interpersonal, leadership and professionalism skills and abilities.
• Must have basic computer and math skills.
• Must have a valid North Carolina’s Driver’s License.
• Must submit to and pass pre-employment drug screening, criminal, HCPR and driving checks.
• Must submit personal insurance and registration information if utilizing personal vehicle for client transports.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.
• Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance.
• The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.
• The employee must occasionally travel to different locations in the course of work.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations.