Evaluate documents and proofs to determine who to pursue for subrogation, issue demands to third-party carriers (TPC), follow up via calls and emails, and send cases to collections if the adverse party is uninsured. Engage in discussions and negotiations with TPC after issuing demands, coordinating with TPC, insured parties, and vendors to drive recovery to closure. For arbitration, write contentions defending the insured, file them in the arbitration forum along with proofs and scene diagrams.
Use judgment skills to review the available documents for subrogation
Analyze liability issues with claims to determine if there is evidence to pursue recovery from the third party
Evaluate facts and evidence, liability, amount of damage and other factors
Identify if the claim has subrogation potential or not. Assign next strategy accordingly
Collect and upload supporting documentation for subrogation
Analyze liability issues with claims to determine if there is evidence to pursue recovery from the third party
Evaluate facts and evidence, liability, amount of damage and other factors
Communicate subrogation needs and investigation strategies to front-line adjusters
Collect and upload supporting documentation for subrogation
Use judgment skills to review the available documents for subrogation
Ensure all required evidence & documents are available
Identify and upload supporting documentation before moving the case to next strategy
Issue demand notices in accordance to client requirements and state specific regulations
Make initial contact with responsible parties or their insurance companies to obtain contact information and payment status
Provide detailed updates on claim status through emails , letters & calls
Submit files to Arbitration if required based on damage analysis
Refer case to outside collection agencies and attorneys when necessary Negotiate and settle subrogation claims with attorney�s, adverse carriers, or at fault parties
Bachelor Degree in relevant field with 2 - 4 years of relevant experience
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
