Job Description

Join our Guest Services department and immerse yourself in an adventure-filled role! Picture yourself lapping the bike park, hiking through vibrant wildflowers, or enjoying a leisurely round of golf during your free time. We're on the lookout for individuals with diverse backgrounds and availability to join our team. Whether you prefer full-time or part-time hours, seasonal or long-term employment, we have flexible options tailored to you. Plus, you'll enjoy a range of benefits as part of our vibrant community. If this sounds like the perfect fit for you, waste no time - submit your application today and embark on a journey where work, life, and play harmonize seamlessly.

Compensation Information: $19.35 per hour (updated wage effective May 01, 2026)

Physical Requirement: Light (L), work activities involve handling loads up to 10kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

Skills you bring with you:

• Highly developed guest relations skills with the ability to assess the needs and up-sell our products.
• Self-motivated and organized with the ability to work responsibly and independently.
• Strong computer and cash handling skills.
• Dependable, reliable, and punctual team player.
• Previous customer/guest service experience.
• A good knowledge of the regional area and willingness to learn.
• Well-organized with the ability to multi-task and work to tight timelines.

Primary Responsibilities:

• Daily operation of the Sales Desk/Activities Desk in the Village Day Lodge. May help out on Guest Services Desk if needed.
• Contact position for guests regarding bike lessons, lift tickets, hiking tours, water sport rentals, disc golf, and resort information both in-person, and over the phone.
• Deals with guests in an efficient, courteous, respectful, and friendly manner.
• Demonstrates a commitment to exceeding the customer’s expectations.
• Manages all cash transactions in a secure and accurate manner.
• Highly organized and efficient in the workplace.
• Always follows company policies and procedures.
• Security and accountability of tickets and cash.
• Balancing daily sales to computer reports.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.