Job Description

The Director of Social Activities is responsible for overall supervision and coordination of events for guests. Designing, planning and implementing innovative, fun, and safe programs targeted for participants’ enjoyment and age level. Create themed activities according to holidays, season, and events in the community. Support marketing efforts for the resort. Responsible for completed monthly resort newsletters, in-room collateral and daily/weekly social activity calendars for guests and team members.

Communicate and coordinate activities with other departments throughout the resort. Supervise and direct the Activities staff and keep abreast of required certifications necessary for staff and department. Oversee departmental budget and financial goals, coordinate all guest and team member activities with the conference services, sales and Sport & Health Club departments. Oversee the purchase, installation and maintenance of new and existing activity equipment to maintain Hilton’s High standards of customer service for internal and external customers. Evaluate events against both participant expectations and financial objectives; managing financial status of supplies and materials for projects and events. Keep inventories and supplies up to date and follow standards for safety and security.

JOB SUMMARY:

• Plans, supervises, and executes activities and programming for children, adults, team members, and resort guests.
• Coordinate convention and group activity requests with Conference Services. Monitor quality and execution to ensure brand consistency and guest satisfaction. Take corrective action as needed and resolve guest concerns in a timely and professional manner.
• Oversee maintenance and quality of all recreation facilities and equipment. Coordinate with Engineering for repairs and preventative maintenance. Ensure all setups and operational needs are in place prior to events.
• Process billings and ensure accurate revenue capture across all activity outlets. Monitor reporting and financial systems to ensure all activity-related charges are applied and collected appropriately.
• Interview, hire, train, and develop Activities & Recreation staff. Provide ongoing coaching and performance management to meet quality and productivity standards. Maintain all required certifications and compliance documentation.
• Conduct regular department meetings and implement training programs aligned with company standards.
• Promote all resort services and outlets while enhancing the guest experience through proactive engagement and recommendations.
• Lead and execute revenue strategies for Cabana Rentals, including pricing, upselling, and inventory management to maximize poolside revenue.
• Develop and implement marketing and sales strategies for Resort Pass programs to increase external guest utilization and revenue generation.
• Creates, edits and executes video and still shot photography and social media posts depicting various aspects of the Kingston resort experience driving views, followers and engagement
• Oversee Game Room operations as a revenue-generating outlet, including pricing strategy, guest engagement, and ongoing promotional efforts.
• Source, negotiate, and manage Third-Party Vendors and Service Providers, ensuring alignment with resort standards, guest experience expectations, and revenue contribution goals.
• Continuously analyze revenue performance across all activity outlets and adjust strategies to meet or exceed budgeted targets.

KEY SKILLS & EXPERIENCE REQUIRED:

• 5+ years of progressive leadership experience in resort recreation, hospitality, or experiential programming (luxury or full-service resort preferred)
• High School diploma/GED required; Bachelor’s degree in Hospitality, Recreation, or related field preferred
• Strong understanding of hotel/resort operations and guest service standards
• Demonstrated experience driving revenue through programming, activations, or ancillary outlets
• Valid U.S. driver’s license and successful background check
• Proven leadership, team development, and performance management skills
• Strong communication, organization, and problem-solving abilities
• Ability to prioritize, delegate, and execute in a fast-paced environment
• Passion for guest experience, creativity, and innovation in programming

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time, year-round position working at the Kingston Resorts Benefits include, medical, dental, vision, life insurance, 401k. We offer Free Meal per shift, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace