Location: Sydney (Hybrid)
At Aurora Expeditions, we deliver small-ship adventure travel to some of the world’s most remote and remarkable places. With a strong focus on sustainability, education and meaningful experiences, we’re looking for an organised and detail focused Activities Coordinator to help make our onboard activity program run seamlessly.
This role sits at the centre of our expedition activity program, coordinating everything from passenger applications and approvals through to voyage preparation.
You’ll be the key link between passengers, activity specialists and internal teams, ensuring that activity participation is safe and well-organised, while still delivering a smooth and enjoyable pre-voyage experience.
You’ll play a central role in coordinating passenger participation across all expedition activities, managing the process end-to-end from application through to approval. This includes reviewing and assessing applications for activities such as kayaking, diving, snorkelling and alpine programs, verifying certifications and medical clearances, and maintaining accurate records in the CRM. You’ll ensure the process runs smoothly and compliantly, while also contributing to improvements in forms, workflows and reporting. A key part of the role is managing the activity email inbox and responding to passenger queries, providing clear guidance on requirements and status, and following up to ensure all documentation is received on time.
You’ll also support the planning and delivery of activities across each voyage, including preparing activity overviews, briefing materials and participation reports. Working closely with Sales, Marketing, Groups and Customer Service, you’ll ensure all activity information is accurate, complete and aligned. The role involves regular coordination with activity specialists, as well as maintaining up-to-date resources, manuals and shared documentation. Along the way, you’ll track participation trends, share feedback to improve the overall experience, and help ensure all activity operations align with Aurora’s sustainability standards.
Skills & capabilities
Experience
This role involves balancing compliance requirements with delivering a smooth and positive passenger experience. You’ll also be working across multiple timelines and stakeholders, particularly during peak voyage periods.
If you’re highly organised, enjoy working behind the scenes to make complex operations run smoothly, and have an interest in expedition travel, we’d love to hear from you.
From the start, Aurora Expeditions was destined to be different. Co-founders Greg and Margaret Mortimer had a passion for adventure, exploring wild places and sharing the experience with friends and in 1991, Aurora Expeditions, named in honour of Sir Douglas Mawson’s ship, was born.
Their aim was simple – to take small groups of travellers on voyages of discovery to inspiring regions, thereby creating lifelong ambassadors for the preservation and protection of these sacred places. More than three decades later, that pioneering spirit burns just as brightly, as does our preference for small-group, personal expeditions.
Less people means more solitude and greater flexibility if tides, currents, ice or weather dictate a schedule change. And because we have fewer people to ferry ashore, we often make more landings.
We make the most of our size advantage to create intimate expeditions varying in length from 8 to 30 days. Simply choose the region you’d like to explore, the amount of time you’ve got and what activities you enjoy. Focus on one destination or combine back-to-back trips for the ‘Ultimate Adventure’.
You’ll be accompanied by an Expedition Team that we believe are the world’s best. Remote area specialists, their onboard lectures entertain and expand your knowledge.
We are proud to be a Certified B Corporation™️, with an ongoing commitment to protect the world’s wild places and become the global leader in sustainable expedition travel.
Whether you’re joining us for the first time or returning for another thrilling adventure, our original goals remain unchanged. Explore wild places that stir the soul, create ambassadors for the planet, offer personal attention on unforgettable expeditions and welcome new friends into the Aurora Expeditions’ family.
