Job Description

About the Opportunity

Job Type: PermanentApplication Deadline: 02 August 2026

Title Active Ops Certified Coach

Department Workforce Planning / CAO

Location Gurgaon Office

Reports To Senior Manager- Workforce Planning

Level Manager

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you are a part of something bigger.

About your team

Workforce Planning are responsible for overseeing all aspects of long-term and short-term capacity planning, as well as managing the Active Ops tool and service delivery. We collaborate closely with finance and HR to ensure effective headcount planning and are also responsible for establishing and upholding performance metrics across FIL Platforms. Our primary goal is to drive organisational efficiency and performance across FIL.

A key remit of the team is to embed and continuously strengthen the adoption of Active Ops methodology across the organization. This includes facilitating Active ops sessions, driving deeper understanding of Active Ops methodology and supporting team in interpreting AO dashboards & insights.

About your role

As part of the Workforce Planning team, you will be responsible for owning and delivering the Workforce Optimisation capability set and embedding ActiveOps methodologies & best practices. The incumbent will act as a change agent and coach, enabling teams to leverage ActiveOps frameworks, data-driven insights, and continuous improvement principles to optimize workforce performance and service delivery.

We are looking for an individual with a strong passion for data who can use their exceptional consultative, interpersonal, and critical thinking skills to join our team. This position offers significant opportunities and directly contributes to providing insights to leadership, enabling them to make data-driven decisions for both running and changing business initiatives.

About you

You are a certified Active Ops coach who can collaborate with stakeholders and support them with Active Ops coaching and methodology.

You are a dynamic individual with a passion for data and a strong character required to sustain the delivery and drive performance of the Active Ops tool across FIL. You will play a crucial role in driving organisational change and efficiency efforts to achieve targets set by the FIL SLT. You have proven project management experience, expertise in forecasting and data modelling, and a strong proficiency in SQL. Your ability to drive cultural change and identify efficiencies across business models will be essential in this role. You have a track record of delivering impactful change management initiatives and possess the required technical skills to deliver measurable and tangible change.

Key responsibilities

• Lead the deployment and adoption of ActiveOps methodologies across Workforce Planning teams.
• Coach managers and analysts on effective use of ActiveOps tools, dashboards, and frameworks (e.g., workflow management, productivity tracking).
• Drive cultural change towards data-led decision making and operational excellence.
• Support the headcount and budget process while consistently seeking opportunities to make savings and drive for lower costs.
• Deliver, track, report, and embed the workforce optimisation tool rollout with a deliberate focus on change management principles, ensuring adoption and minimising resistance among our people.
• Grow and develop the capabilities set that the WFO tool delivers, which may include further business area rollouts, process improvement, and cross-functional operating model design, all highlighted through the tool’s capability set.
• Measure and track the benefits created by the implementation of the tool and its capabilities throughout its lifecycle through the Benefit Realisation BOA process.
• Support the organisation during operating model transformation/organisation design and drive the use of the team's capabilities.
• Drive organisational and cultural change through data leadership, coaching leaders, and maximising our team's potential.
• Utilise people data, analytics, and insights to enable and inform the organisation's transformation.
• Support the maintenance and execution of the Benefit Realisation Framework, ensuring that all change delivery teams utilise the WFO tool to complete their analysis and realisation efforts.
• Measure progress against capacity plans from improvement projects against the GPS capacity plan and forecast, working closely with the business unit managers to define impact analysis and forecasting.
• Deliver proactive and effective communication related to improvement initiatives.
• Build and maintain the team’s delivery roadmap to drive the planning and performance capability across GPS.

Required experience and qualifications

• Active Ops certification - Level 3
• Proven track record on delivering Active Ops onboarding and coaching
• Proven project management experience within multiple business units, with a focus on change management.
• Essential experience in long-term or short-term business planning.
• Required expertise in forecasting, data modelling and PMO experience.
• Experience in developing and managing large data models, working with Data Lake integration.
• Strong Proficiency in SQL.
• Experience in setting and measuring key performance indicators and driving results through them.
• Excellent organisation skills with the ability to manage time effectively.
• Ability to produce regular management information for a wide range of stakeholders.
• Ability to drive cultural change in resistant areas.
• Experience in creating and maintaining forecast models based on a range of commercial assumptions.
• Advanced knowledge of business software packages such as MS Office, Business Objects, MS Excel, MS Access, and MS Visio.
• High level of competence with analytics tools such as Power BI or Tableau.
• Experience in employing Lean Six Sigma tools and providing advice in the Measurement and Analysis of projects to ensure maximum benefit realisation and data capture.
• Proven ability to identify efficiencies across multiple business models.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.